[Hiring] RCM Training & Process Optimization Specialist @RethinkFirst

Role Description

The RCM Training & Process Optimization Specialist is responsible for developing, standardizing, and delivering training and operational documentation across Revenue Cycle Management (RCM). This role serves as a subject matter resource for RCM systems, workflows, and processes across functions including Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other RCM operational teams. The Specialist will work closely with operational leaders and team members to:

• Understand current workflows
• Learn new systems and functionality
• Identify opportunities for process improvement
• Translate those processes into clear, scalable Standard Operating Procedures (SOPs), workflows, job aids, and training materials

While this position will support onboarding and training of new team members, its primary focus is broader: ensuring RCM teams have well-defined, documented, and optimized processes and are effectively trained when systems, technology, or operational workflows change.

Qualifications

• Strong understanding of Revenue Cycle Management operations and healthcare billing workflows.
• Experience working within one or more RCM functions such as Billing, Accounts Receivable, Payment Posting, Cash Reconciliation, Claims Management, or related revenue cycle operations.
• Ability to quickly learn new systems, technology, and operational processes.
• Strong ability to understand an end-to-end workflow and identify dependencies between teams, systems, and processes.
• Experience developing SOPs, process documentation, training materials, or operational workflows.
• Strong written communication skills with the ability to turn complex processes into clear, easy-to-follow instructions.
• Experience training individuals or groups in systems, processes, or operational procedures.
• Strong analytical and problem-solving skills with the ability to identify workflow inefficiencies and recommend improvements.
• Comfortable working directly with operational team members and leadership to gather information and validate processes.
• Highly organized with strong attention to detail and documentation standards.
• Ability to manage multiple documentation, training, and process-improvement initiatives simultaneously.

Requirements

• Experience supporting RCM system implementations, migrations, or technology changes.
• Experience with workflow mapping and process improvement.
• Experience developing structured training programs or learning materials.
• Familiarity with RCM automation and technology-enabled workflows.
• Experience working across multiple RCM departments rather than within a single functional area.
• Experience supporting distributed or offshore RCM teams is a plus.

Benefits

• Remote opportunities are available to candidates who reside in various states.
• Commitment to an inclusive workplace.