[Hiring] RCM Supervisor @Gebbs Healthcare Solutions Inc

Role Description

GeBBS Healthcare Solutions is seeking an experienced, bilingual Revenue Cycle Management (RCM) Supervisor to provide day-to-day leadership and operational oversight for teams supporting patient intake, insurance verification, prior authorization, and scheduling functions.

The Supervisor will oversee multiple team members across Intake, Authorization, and Scheduling workflows and will be responsible for ensuring work is completed accurately, efficiently, and in accordance with established client, payer, and operational requirements.

This position will serve as the primary point of escalation for team members, monitor productivity and quality, provide coaching and training, and coordinate work across the different front-end revenue cycle functions.

The ideal candidate has strong healthcare Revenue Cycle Management experience, prior team leadership or supervisory experience, and a thorough understanding of how intake, eligibility and benefits verification, prior authorization, scheduling, patient access, and reimbursement work together. Prior RCM experience supporting behavioral health services and fluency in both English and Spanish are required.

Qualifications

• Minimum of 3 years of healthcare Revenue Cycle Management experience.
• Prior RCM experience supporting behavioral health services is required.
• Fluency in English and Spanish.
• Previous experience as a Team Lead, Senior Specialist, Supervisor, or similar role.
• Demonstrated experience training, coaching, and evaluating employee performance.
• Strong understanding of insurance eligibility and benefits, prior authorization, payer requirements, patient access, scheduling, and their relationship to reimbursement.
• Experience working with commercial and managed care payers.
• Experience using payer portals such as Availity, NaviNet, and payer-specific platforms.
• Experience with EHR, practice management, scheduling, or other healthcare revenue cycle systems.
• Demonstrated ability to monitor productivity, quality, workload, and operational performance.
• Strong coaching, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and operational workflows in a high-volume environment.
• Working knowledge of HIPAA and healthcare privacy and confidentiality requirements.

Requirements

• Lead initial onboarding and training for newly hired intake coordinators and scheduling staff.
• Ensure employees demonstrate a thorough understanding of assigned workflows, patient communication expectations, and client-specific procedures.
• Evaluate employee knowledge, competency, and readiness before transitioning to independent patient interactions.
• Provide ongoing refresher training and individualized coaching based on employee performance and quality findings.
• Identify training gaps and collaborate with operational leadership to develop corrective training plans.
• Reinforce appropriate communication techniques when interacting with patients experiencing emotional distress or sensitive behavioral health concerns.
• Ensure employees understand established patient safety screening questions, escalation criteria, and warm-transfer procedures.
• Maintain documentation of employee training, competency assessments, coaching, and development progress.
• Collaborate with client representatives to ensure training aligns with established expectations and operational requirements.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement plan options.
• Paid time off and holidays.
• Opportunities for professional development and training.

Company Description

GeBBS Healthcare Solutions is a leader in healthcare revenue cycle management, providing innovative solutions to enhance operational efficiency and improve patient access.