[Hiring] RCM Project Specialist @SALT Dental Partners

Role Description

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care.

The RCM Project Specialist is a key member of the Revenue Cycle Management (RCM) team responsible for overseeing and executing special projects related to RCM clean-up, legacy account audits, system migrations, and complex claims resolution. This individual will play a hands-on role in office transitions—such as TIN changes, system migrations, or acquisition integrations—by identifying claims or balances that require corrective action and following through to completion.

In addition to project work, the RCM Project Specialist will assist with ticket resolution and general billing responsibilities, ensuring consistency and accuracy across all processes. This role requires a strong background in dental billing, excellent problem-solving skills, and the ability to work collaboratively across departments.

Responsibilities

• Execute assigned RCM projects including but not limited to: TIN change claim corrections, mass insurance plan reattachments, ledger clean-up audits, and balance reconciliation.
• Identify and track accounts impacted by migration errors or structural changes in the PMS or payor setup.
• Submit corrected claims with proper documentation and follow up to ensure payment is received.
• Partner with the Implementation and Payer Relations teams during migrations to provide RCM-related cleanup support.
• Respond to ticket inquiries and assist with escalated billing issues as needed.
• Monitor and resolve insurance and patient A/R, including denials and delayed payments.
• Navigate payer portals to download EOBs and post insurance payments accurately.
• Review and document insurance correspondence and submit required attachments and narratives.
• Assist in updating SOPs as projects uncover process improvement opportunities.
• Collaborate cross-functionally to improve system workflows and clean-up strategies.
• Maintain strict confidentiality and adhere to all HIPAA guidelines and regulations.

Qualifications

• 3+ years of dental billing or revenue cycle experience; experience with special projects or office transitions preferred.
• Strong understanding of dental/ortho billing, CDT codes, and claims submission requirements.
• Experience with Denticon and/or Cloud 9 preferred.
• Demonstrated ability to work independently and manage competing priorities in a deadline-driven environment.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite (Teams, Excel, Word, Outlook, etc.).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with Company Match, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training and Development opportunities
• Remote flexibility