[Hiring] Quality Systems Consultant @Slipstream IT

Role Description

The Quality Systems Consultant is Slipstream's primary point of contact for one or more Veeva Vault managed-services accounts (QualityDocs, Training, and/or QMS). You'll own the day-to-day relationship – schedule, budget, scope, and status reporting – while staying hands-on as a technical subject-matter expert. You'll coordinate the offshore Technical Configurators and provide support in the hours they are not available.

Key Responsibilities

• Delivery Ownership
  • Act as the point of contact for all enhancements, efforts, and support tickets on assigned account(s).
  • Manage daily project activities, schedule, scope, and budget.
  • Provide a regular status report including:
    • A summary of the project's status;
    • Schedule updates and progress toward deliverables/milestones;
    • Budget status;
    • Action items with owners and recommended resolutions;
    • Project risks with mitigation strategies.
  • Coordinate activity among client stakeholders and facilitate change controls.
  • Manage daily, weekly, and monthly prioritization for the team; manage communications, onboarding, training, and coordination between team members.
• Technical / SME Execution
  • Perform Level 2/3/4 support and hands-on configuration in Veeva Vault (QualityDocs, Training and QMS) – including user account administration and maintenance, application/document/user security, and lifecycle and workflow issue resolution.
  • Respond to “how-to” questions; create and monitor reports and dashboards.
  • Make minor configuration changes to document types, fields, objects, lifecycles, and workflows.
  • Support release management – impact assessment, testing, and product release readiness.
  • Escalate product issues to Veeva (or the relevant vendor) support.
• Team Coordination
  • Coordinate offshore Technical Configurators and other consultants staffed on the same account(s).
  • Onboard and align team members to account-specific processes.

Qualifications

• 3+ years of experience supporting or implementing Veeva Vault (QualityDocs, Training, or QMS) or a comparable eQMS (MasterControl, TrackWise, SmartSolve).
• A track record of owning client-facing delivery – budgets, schedules, status reporting, and change control – not just technical execution.
• Experience in life sciences or other GxP-regulated environment.
• Strong written and verbal communication – you'll be writing the status reports and fielding the client relationship.
• Bachelor's degree in a related field or equivalent experience.

Requirements

• Veeva Vault certification(s).
• CSV/CSA validation experience.
• Prior professional services / IT consulting background.
• Experience coordinating distributed onshore/offshore delivery teams.