[Hiring] Quality Improvement Coordinator @Acentra Health, LLC

Role Description

Acentra Health is looking for a Quality Improvement Coordinator, Mid to join our growing team. The purpose of this position is to serve as a key member of our quality improvement team who supports contract growth by working with operations to help develop educational opportunities for new and existing employees. This role is responsible for establishing a culture of continued learning.

• Maintains working knowledge of the current contract and deliverables to ensure compliance.
• Exceptional communication, organization, facilitation skills, and a strong team ethic is a must; ability to support and influence a team environment.
• Ability to interact effectively with internal and external customers in a professional and courteous manner under hectic and changing conditions.
• Previous workload management experience strongly preferred.
• Strong critical thinking and problem-solving skills necessary.
• Ability to organize, synthesize, and analyze large amounts of information.
• Strong verbal and written skills; must be able to communicate effectively with diverse audiences including physicians, nurses, allied health professionals, administrators, and a wide variety of non-technical staff.
• Works with supervisor and appropriate staff to establish and maintain a performance measurement/indicator system for Operations.
• Works with Supervisor to develop evaluation tools that will produce quantitative and qualitative data and findings to validate compliance and competence.
• Works with Supervisor to identify and maximize opportunities to use data and reports to improve services, processes, and products.
• Works with Supervisor to provide IRR studies and any other Quality Improvement studies conducted as required for assigned contracts or customers, both internal and external.
• Works with Peer Reviewer recruitment and assists with credentialing and invoice questions.
• Works with Supervisor to facilitate the development and implementation of quality improvement plans, including policies, procedures, and guidelines.
• Works with Supervisor to prepare and provide data analysis of performance indicators and Quality Summary Reports to Senior Management.
• Works with Supervisor to maintain documented standards of performance and identify all deviations from the quality improvement plan.
• Increasing knowledge of quality improvement models and methods (e.g., rapid cycle improvement, quality measurement and reporting, plan-do-check-act).
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

• Requires a bachelor’s degree in Human Services (Special Education, Social Work, Psychology or similar).
• 2+ years of experience as a SIS (Supports Intensity Scale) Assessor.
• Minimum two years of direct experience working with individuals with IDD/Autism.
• General knowledge of how to apply process improvement to everyday situations.
• Proficiency in use of productivity tools including Microsoft Office (Word, Excel, Outlook, SharePoint, etc).
• Must have dedicated home workspace committed to confidentiality of PHI.

Requirements

• Familiarity with PA ODP waiver programs is strongly desired.
• Excellent communication (verbal and written), organizational, presentation, and interpersonal skills required.
• Ability to manage multiple projects and set priorities.
• Ability to establish and maintain effective working relationships with customers, vendors, and others.
• Strong critical thinking skills necessary.
• Attentiveness to deadlines and the ability to prioritize in a fast-paced environment.
• Outstanding organization skills and attention to detail.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.
• And more.