[Hiring] Quality Improvement Business and Technology Development Manager @American Heart Association

Role Description

The American Heart Association has an excellent opportunity for a Quality Improvement Business and Technology Development Manager supporting our National Center office. This position can be home-based. This is a full-time, benefits-eligible, grant-funded opportunity. Current funding will expire 6/30/2028 with the possibility of extension.

This individual will lead the identification, recruitment, onboarding, and ongoing engagement of healthcare organizations, including hospitals and outpatient clinics, participating in funded quality improvement initiatives. The role serves as a key liaison between participating organizations, technology vendors, and internal teams to support successful implementation and adoption of registry and quality improvement technologies.

The Quality Improvement Business and Technology Development Manager will be responsible for managing the full implementation lifecycle, from prospect identification and participant recruitment through technical onboarding, technology integration, and ongoing account relationship management. This position will work closely with healthcare system stakeholders to facilitate EHR-connected registry implementation, ensure successful data exchange, and support long-term program participation and success.

The ideal candidate combines strong relationship-building skills with operational and technical aptitude and is comfortable coordinating across multiple programs, stakeholders, and technology partners to achieve initiative goals. This role offers the opportunity to work at the intersection of healthcare improvement, technology implementation, stakeholder engagement, and program operations while helping healthcare organizations improve quality of care and patient outcomes nationwide.

• Recruit, onboard, and engage hospitals, health systems, health networks, and outpatient organizations in funded quality improvement initiatives and registry programs.
• Serve as the primary point of contact for participating organizations, building strong relationships and supporting successful implementation, engagement, and long-term participation.
• Collaborate across implementation, technology, analytics, quality improvement, and market teams to ensure successful program delivery, compliance, and growth.
• Coordinate the implementation of EHR-connected registry technologies by partnering with healthcare system stakeholders, technology vendors, and internal teams.
• Identify opportunities to improve operational processes, streamline workflows, and develop scalable approaches that enhance program effectiveness across multiple initiatives.
• Monitor participant progress and program performance, proactively addressing barriers and identifying opportunities to improve engagement, utilization, satisfaction, and outcomes.

Qualifications

• Bachelor’s Degree or equivalent experience
• 3 years of relevant experience
• Experience with sales development or fund-raising in the American Heart Association or related non-profit
• Experience with account management and sales success
• Experience in onboarding organizations to technologies or other technical experience related to interoperability or healthcare data
• Experience building and managing relationships with external alliances or partners
• Experience identifying and building relationships with key volunteers in hospital or clinical settings
• Ability to interact and engage with C-Suite and/or technical leaderships, ideally in hospital or outpatient clinic settings
• Ability to implement effective business-to-business marketing/sales plans
• Ability to work independently and effectively manage multiple projects in a fast-paced environment
• Excellent negotiation skills
• Excellent written and oral communications
• Ability to travel up to 20% local and overnight stay

Preferred Qualifications

• Experience managing complex healthcare programs, implementation projects, or quality improvement initiatives
• Confidence in presenting to external audiences including clinical and technical c-suite leadership
• Demonstrated ability to build relationships and influence stakeholders across healthcare systems
• Experience working with healthcare technology platforms, registries, EHR integrations, or data-driven healthcare solutions
• Strong project management, organizational, and operational planning skills
• Ability to analyze information, identify trends, and develop practical solutions to improve performance and outcomes
• Exceptional communication, facilitation, and stakeholder engagement skills
• Strong emotional intelligence and relationship-building abilities
• Ability to navigate ambiguity, adapt to changing priorities, and manage multiple initiatives simultaneously
• Collaborative, solutions-oriented mindset with a focus on continuous improvement
• Passion for improving healthcare quality, outcomes, and patient care

Compensation & Benefits

• The expected pay range will be $70,000 - $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.
• Tuition Assistance - We support the career development of all employees.