[Hiring] Quality and Continuous Improvement Field and Service Specialist @Hitachi

Role Description

The Quality & Continuous Improvement (Q&CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality & Operations as well as the Product Reliability Program initiatives.

• Ensure proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures.
• Serve as the liaison between the Quality & CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams.
• Integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department.
• Generate and coordinate ideas for improvements, implementation strategies and predictive analysis.
• Provide daily support to the service team in other process and product quality matters.
• Coordinate the resources required to plan, train, and implement quality and effective reliability improvements.

Qualifications

• Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering)
• 3 or more years of reliability experience in continuous process manufacturing environments.
• Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc.
• Experience facilitating dozens of successful Root Cause and Failure Analysis.
• Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects.
• Experience with FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.
• Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels.
• Experience using ERP or SAP systems.
• Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites.
• Analytical skills with high level of accuracy and strong work ethics.
• Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis.
• Problem-solving- diagnose and resolve problems with assets.
• Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed.
• Certified L6S Green or Black Belt is considered an asset.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Requirements

• Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations.
• Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities.
• Provide Quality Induction training to site personnel.
• Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists).
• Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors.
• Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation.
• Implement and continuously monitor Quality Control processes at site.
• Support deployment of the Site Quality Audit Program, including contractors and internal audits.
• Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required.
• Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting.
• Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers.
• Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety.
• Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts.
• Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures.
• Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs.
• Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Benefits

• Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision.
• Financial Wellbeing: 401(k) with generous match, life and disability insurance.
• Family Care: legal, pet, auto, home, identity theft support, and adoption assistance.
• Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday.
• Employee Engagement and Development: ERGs, tuition reimbursement, and more.