[Hiring] Public Assistance Program Specialist @Kentucky Personnel Cabinet

Role Description

The Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens of the Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programs administered by the Cabinet. With a focus on Supplemental Nutrition Assistance Program (SNAP), Medicaid, Kentucky Transitional Assistance Program (KTAP), and other public assistance programs, the office works to provide accurate reviews and valuable feedback to state and federal partners.

In the Division of Quality Control, you will be a member of a team that is charged with conducting public assistance program reviews of SNAP applications processed by the Cabinet for Health and Family Services (CHFS) Department of Community Based Services (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve as a mechanism to meet federal review mandates and to improve case work accuracy and enhance the quality of customer services provided by DCBS to the citizens of the Commonwealth of Kentucky.

• Provide technical assistance to management, quality control, and field staff in the interpretation as it relates to resolving errors.
• Examine a random sample of cases to determine the accuracy, promptness, and compliance of laws, regulations, and policy procedures as mandated by federal and state agencies.
• Assure federally set access procedures and formats are utilized appropriately and accurately in a timely and complete manner.
• Collect and analyze data for compliance verification purposes.

Qualifications

• Experience in processing SNAP application and recertification cases.
• SNAP case review experience.
• Familiarity with the FNS 310 Handbook.
• Skilled in Microsoft Office programs.
• Excellent written and verbal communication skills.
• The ability to travel throughout the state to achieve Division objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.

Requirements

• EDUCATION: Graduate of a college or university with a bachelor's degree.
• EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.
• Substitute EDUCATION for EXPERIENCE: NONE
• Substitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Work is typically performed in an office setting. Occasional travel is necessary.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

Contact Information

If you have questions about this advertisement, please contact Rebecca Hamilton at [email protected] or 502-517-5190.

An Equal Opportunity Employer M/F/D