[Hiring] PS Advisory Services Consultant @Fiserv

Role Description

As a PS Advisory Services Consultant (Non-Technical), you will support client implementations for the Automated Clearing House (ACH) Outsourcing utility from Fiserv. You will work with clients, implementation teams, and the Outsourcing Support team to gather requirements, support conversion activities, deliver training, and transition implementation details. Your work helps clients adopt ACH processing capabilities with clear requirements, effective testing, and operational readiness.

• Analyze client conversion requirements for the ACH Outsourcing utility and document implementation requirements for client review and sign-off.
• Consult with clients before, during, and after conversion to define procedures, resolve implementation questions, and support operational readiness.
• Interpret client systems, workflows, and conversion data to support data balancing, requirement validation, and implementation planning.
• Train clients on system functionality, online terminal use, and daily application balancing procedures.
• Support client User Acceptance Testing (UAT), application questions, and production support activities during implementation.
• Communicate implementation progress, risks, and issues to internal stakeholders for awareness, resolution, and follow-up.
• Present product demonstrations as needed and identify process improvements that support implementation quality.

Qualifications

• 6+ years of experience in financial services supporting client implementations, conversion projects, or software integration projects.
• 6+ years of experience with Automated Clearing House (ACH) operations, ACH processing workflows, and Nacha Operating Rules.
• 6+ years of experience using PEP+® from Fiserv or a comparable ACH processing platform for transaction processing, balancing, or client support.
• 6+ years of experience documenting client requirements, interpreting workflows, supporting User Acceptance Testing (UAT), and transitioning requirements to support teams.
• 6+ years of experience applying Software Development Life Cycle (SDLC) delivery methods, including Agile, iterative, incremental, or Waterfall models, in client implementation environments.
• 6+ years of experience working with third-party systems during financial services implementations.
• Bachelor’s degree or higher in Business Administration, Computer Science, or related field or equivalent combination of education, related experience, and/or military experience.

Requirements

• Experience presenting product demonstrations to financial institution clients.
• Experience identifying process improvements for implementation, conversion, or client support workflows.
• Experience supporting outsourced payments operations.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.