[Hiring] Property Support Administrator @Anchor Hanover

Role Description

Are you an organised, customer-focused administrator who enjoys keeping things running smoothly behind the scenes? Do you take pride in accuracy, teamwork, and delivering a first-class service that supports both colleagues and customers? If so, this is a great opportunity to join our Property Team!

In this role, you'll provide essential administrative support to our Property Team, helping ensure services are efficient, accurate and customer focused. You'll work on a range of activities from planned works, complaints support and contract administration, contributing directly to high-quality service delivery and outcomes for both internal and external stakeholders.

• Provide day-to-day administrative support to the Property team, ensuring processes are followed and service standards are met or exceeded.
• Maintain accurate records using office systems, ensuring all documentation is correctly reviewed, logged and stored.
• Support planned works administration, including updating records and processing information.
• Produce and distribute customer consultation notices, contract variations, and other key communications.
• Respond to and follow up queries from customers, contractors, leaseholders, and internal teams in a professional and timely manner.
• Generate reports, statistics, and KPI data in line with agreed deadlines and reporting requirements.

Qualifications

• Experience in an administrative or customer service role.
• Excellent organisational skills, with the ability to prioritise and manage multiple competing demands effectively.
• Confident use of Microsoft Word and Excel, with experience maintaining accurate records and systems.
• A strong commitment to delivering high standards of customer service and contributing to service improvement.

Benefits

• Health & happiness: Gym, fitness and wellbeing discounts, mental health support, flexible working options, access to online GP appointments.
• Finance: Pension plan - contribute between 4% and 8% and we'll match it or better, quick and easy pension transfer service, savings and financial advice, loans, free life assurance, discounts on shopping, holidays, phones, technology and more, free Blue Light Card.
• Career: Ongoing personal and professional development programme, leadership pathways online learning resources, career progression and promotion opportunities.