[Hiring] Property Preservation Supervisor @LoanCare

Role Description

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Property Preservation Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment.

• Supervise, coach, counsel and develop assigned staff
• Oversee the ongoing performance of vendor operations while making decisions and providing resolutions to ensure compliance of property inspections, hazard claim filings for damaged properties, vacant property registrations, city ordinances/code violations, and evictions within applicable federal, state, agency, investor, and insurer guidelines
• Serve as main point of contact for field asset vendor-related questions, inquiries, and concerns
• Ensure vendor issues and inquiries are resolved
• Prepare data/reports for trending/tracking to management as needed
• Interact and communicate with vendors and internal staff to ensure concerns, inquiries, and issues are promptly and appropriately addressed
• Ensure managers revise process, procedures, and controls to prevent delays and enhance performance
• Attend default-related conference calls and meetings
• Coordinate and conduct proactive conference calls with vendors on default-related issues and statuses of resolutions
• Manage technological changes and updates on LPS Desktop PM
• Make recommendations to change processes, update procedures, and management controls based on results of problem research and solution to escalated issues and concerns
• Identify opportunities to increase revenue and reduce expenses
• Assist managers with special projects, including monitoring team performance, preparing management review reports, and quality control audits
• Monitor ordering of securing bids for property preservation where applicable
• Review/provide oversight on vacant property, damaged property, and "lot only" reports from field service company
• Work with HUD contractors and attorneys to achieve HUD conveyance condition for HUD claims filing
• Manage Eviction Process matters and FHA loans by coordinating/referring loans for REO disposal to vendor
• Provide counseling, develop training, and mentor new/existing Property Preservation staff
• Maintain thorough knowledge of and follow all investor, government, client, and LoanCare policies, procedures, and requirements for assigned duties
• Maintain a thorough knowledge of all systems and software (e.g., LPS Desktop PM Workstation, default workstations, MSP, Invoice Management, etc.)
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• Bachelor’s Degree in Business or related field preferred
• 5+ years of experience in default mortgage servicing or mortgage banking
• 2+ years of supervisory experience
• Strong knowledge of accepted business practices in the mortgage industry and/or strong understanding of conveyance claims process and property preservation for HUD, FHLMC, FNMA, and VA
• Strong knowledge and experience with LPS-MSP (Mortgage Servicing Platform)
• Strong professional and interpersonal communication skills
• Strong organizational and analytical skills
• Strong attention to detail
• Ability to motivate and train staff successfully
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to work collaboratively with peers in a team environment to attain common goals
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships
• Programs that celebrate achievements and milestones
• Discounts on gym memberships, pet insurance, and employee purchasing programs
• Access to a tuition reimbursement program that supports continued education and professional growth

Compensation Range

$58,700 - $98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.