[Hiring] Property Management Specialist @SmartScale360

Role Description

SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences. This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

• Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
• Ensure timely, professional responses aligned with brand standards
• Handle escalated guest issues via phone, email, or messaging
• Proactively identify and resolve guest service gaps
• Coordinate guest-related operational requests, including:
  • Pool heating requests
  • Guest special accommodations
  • Vendor coordination for cleaning and maintenance
• Monitor supply inventory and coordinate restocking needs
• Ensure listings are accurate and updated across all booking platforms
• Process guest refunds accurately and promptly
• Submit and track damage claims with insurance providers
• Assist with Transient Occupancy Tax (TOT) filings
• Support basic bookkeeping and financial tracking tasks
• Maintain and improve operational workflows and SOP compliance
• Ensure consistent execution of property standards across all listings
• Identify inefficiencies and recommend process improvements
• Uphold high service standards and overall guest experience quality

Tools

• Experience with (or willingness to learn):
  • Guesty
  • Airbnb
  • Vrbo
  • Guesty Locks
  • Guesty Accounting
  • Slack
  • Google Docs and Gmail

Qualifications

• 1+ year of property management or short-term rental experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Proven ability to manage and lead remote teams
• Customer service mindset with problem-solving ability
• Ability to multitask and prioritize in a fast-paced environment
• High level of accountability and ownership

Requirements

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Benefits

• 10 days PTO
• Annual Appraisal
• Career Growth Opportunities
• Healthcare Benefits