Property Management Specialist @SmartScale360
All Others
Salary php 50,000/mont..
Remote Location
Employment Type full-time
Posted 1mth ago

[Hiring] Property Management Specialist @SmartScale360

1mth ago - SmartScale360 is hiring a remote Property Management Specialist. πŸ’Έ Salary: php 50,000/month + performance bonuses πŸ“Location: Philippines

Role Description

SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences. This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

  • Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
  • Ensure timely, professional responses aligned with brand standards
  • Handle escalated guest issues via phone, email, or messaging
  • Proactively identify and resolve guest service gaps
  • Coordinate guest-related operational requests, including:
    • Pool heating requests
    • Guest special accommodations
    • Vendor coordination for cleaning and maintenance
  • Monitor supply inventory and coordinate restocking needs
  • Ensure listings are accurate and updated across all booking platforms
  • Process guest refunds accurately and promptly
  • Submit and track damage claims with insurance providers
  • Assist with Transient Occupancy Tax (TOT) filings
  • Support basic bookkeeping and financial tracking tasks
  • Maintain and improve operational workflows and SOP compliance
  • Ensure consistent execution of property standards across all listings
  • Identify inefficiencies and recommend process improvements
  • Uphold high service standards and overall guest experience quality

Tools

  • Experience with (or willingness to learn):
    • Guesty
    • Airbnb
    • Vrbo
    • Guesty Locks
    • Guesty Accounting
    • Slack
    • Google Docs and Gmail

Qualifications

  • 1+ year of property management or short-term rental experience
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication
  • Proven ability to manage and lead remote teams
  • Customer service mindset with problem-solving ability
  • Ability to multitask and prioritize in a fast-paced environment
  • High level of accountability and ownership

Requirements

  • Device: Intel i5 + 8 GB RAM minimum
  • 100 Mbps internet
  • Backup device, internet, and power supply

Benefits

  • 10 days PTO
  • Annual Appraisal
  • Career Growth Opportunities
  • Healthcare Benefits
Before You Apply
️
remote Be aware of the location restriction for this remote position: Philippines
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Property Management Specialist @SmartScale360
All Others
Salary php 50,000/mont..
Remote Location
Employment Type full-time
Posted 1mth ago
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β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Offer Accepted βœ“
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