[Hiring] Property Desk Adjuster @American Family Insurance

Role Description

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're applying our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to excel. We are problem solvers who ask important questions and solve challenges big and small. Together, we improve what's expected of insurance.

You will work remotely from the desk to handle Homeowner's property claims. You will handle the claims process for all lines of first-party coverage: (structure, contents, and ALE) mostly for claims up to $50,000. This includes settling small claims upon initial contact, and potentially managing vendors to reconcile the claim. The claims handled by this role are typically 1-4 rooms of damages resulting from water, water/plumbing, or wind. You will report to a leader along with approximately 6 other individuals.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Obtain state specific property casualty claims licensing.

Requirements

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Handle claims on a good faith basis.
• Handle 1st party claims under multiple policies types and numerous endorsements.
• Evaluate damages remotely using digital tools, and handle claim settlements and/or negotiations with insureds, claimants, attorneys, or public adjusters.
• Respond to customer inquiries, makes appropriate decisions, and close file.
• Interpret and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Provide all parties with claim process and status; answers questions or redirect to other areas.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

Company Description

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.