[Hiring] Property Administration Assistant @Legends

Role Description

Support a fast-growing UK property management business as part of a remote-first operations team managing a rapidly expanding residential portfolio.

This is a busy, client-facing administrative role supporting the day-to-day operations of the UK Property Management team. The successful candidate will act as the first point of contact for leaseholders and residents, handling phone and email enquiries while ensuring accurate administration across property management systems. The role requires someone who can work independently, manage multiple priorities, and communicate professionally across UK business hours.

Qualifications

• 2+ years’ experience in property management, block management, or lettings administration.
• Demonstrable experience using Qube property management software – essential and non-negotiable.
• Solid track record within property management, block management, or lettings administration.
• Strong written and verbal English communication skills.
• Ability to manage a high volume of tasks independently and efficiently.
• Comfortable working remotely and autonomously across UK business hours.
• Proficient in Microsoft Office or Google Workspace.
• Reliable high-speed internet connection and professional remote working setup.
• Experience with Riskbase or similar compliance platforms would be advantageous.
• Familiarity with UK leasehold and property management legislation would be beneficial.
• Experience managing POs and work orders within a property or facilities management environment is advantageous.

Requirements

• Manage and monitor the shared inbox, responding to leaseholder and resident enquiries promptly and professionally.
• Handle inbound phone calls on behalf of the UK Property Management team and escalate complex queries where required.
• Log all inbox and phone interactions on the maintenance management system to maintain accurate audit trails.
• Issue welcome letters and resident communications relating to planned works, service charges, and general notices.
• Transfer and accurately file property handover documents into Qube, including leases, Fire Risk Assessments, contracts, budgets, and year-end accounts.
• Manage and process utility bills, including maintaining accurate meter reading records and flagging anomalies.
• Support compliance reporting through Riskbase, including uploading findings and tracking outstanding actions.

Benefits

• Remote (South Africa) | UK Working Hours: Monday to Friday, 8:00 am – 5:00 pm
• Salary: R20,000 – R24,000