[Hiring] Program Operations Specialist @Johns Hopkins University

Role Description

We are seeking a Program Operations Specialist, Hire Hopkins who will be the operational backbone of Hire Hopkins. Reporting to the Executive Director, this role provides the administrative, technology, and data stewardship that allows directors, sector leads, and the broader team to focus on building employer relationships and delivering student outcomes.

This is a high-leverage operational role for someone who enjoys building order in a busy, growing team. The work spans administrative coordination, technology operations, and data hygiene — with the goal of running clean, reliable systems that the rest of the office depends on.

The Executive Director, Hire Hopkins, is the role's manager. The Senior Director of Operations is a major day-to-day stakeholder who relies on this role for operational support across the employer engagement engine. Day-to-day work allocation is coordinated between the two directors.

Qualifications

• Bachelor's Degree.
• Three years progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Requirements

• Five plus years of experience in operations, program administration, or related field.
• Demonstrated experience owning operational initiatives and complex projects in a multi-stakeholder environment.
• Strong analytical skills with experience in data-driven problem solving and operational reporting.
• Advanced proficiency with business technology tools (Microsoft Office Suite, CRM systems).
• Proficiency with data visualization tools (Excel and PowerBI).
• Competency with website management and SharePoint administration.
• Experience supporting a growing, multi-team office or function.

Benefits

• Remote-first office culture.
• Resources of a large institution with the culture of a startup.
• Provision of a laptop and a cellphone.

Primary Duties & Responsibilities

• Administrative Operations
  • Manage the Hire Hopkins email inbox as the operational triage point for the office.
  • Plan, create, and distribute mechanisms for feedback from hiring partners, JHU stakeholders, and students.
  • Own expense management in Concur, including processing reports, tracking and reconciling transactions, and ensuring policy compliance.
  • Maintain vendor relationships and ensure annual contracts, subscriptions, and operational needs are covered.
  • Support sector leads and program directors on the administrative and logistical components of employer events, hiring initiatives, and treks.
  • Optimize administrative processes for the office internally, with stakeholders, and with employers.
• Technology Operations
  • Maintain the technology infrastructure that supports the office's day-to-day work.
  • Maintain and update the Hire Hopkins website with current content, employer partner information, and team materials.
  • Manage SharePoint sites and ensure proper file organization, document version control, and team access permissions.
  • Execute CRM management and maintenance, including data entry support, user access, and routine system maintenance.
  • Collaborate with the Handshake system administrator to monitor job postings and employer interactions.
  • Serve as the day-to-day operational liaison to the Office of Digital Transformation (ODT).
  • Support the Executive Director and the Senior Director of Operations in evaluating new technology solutions.
• Data Stewardship & Reporting
  • Own day-to-day data hygiene and accuracy across Hire Hopkins systems.
  • Create, maintain, and analyze accurate records of event details.
  • Partner with ODT to ensure Hire Hopkins data is properly cleaned, formatted, and delivered for institutional reporting.
  • Perform basic data analysis on internal operational metrics, survey results, and event outcomes.
  • Create regular internal reports on operational metrics, employer engagement activity, and event outcomes.
  • Use data visualization tools (Excel, PowerBI) to present operational insights to non-technical audiences.

Special Skills, Knowledge & Abilities

• Strong problem-solving and analytical abilities.
• Excellence in stakeholder communication.
• Initiative and ownership mindset.
• Process improvement orientation.
• Attention to detail and organizational skills.
• Ability to handle confidential information with discretion.
• Commitment to data security compliance (FERPA and PII).

Who Might Thrive in This Role

• You enjoy working with data, you're tech-savvy, and you have strong organizational skills.
• You independently and collaboratively resolve complex problems while maintaining a positive, solution-oriented attitude.
• You're adaptable, data-focused, and outcomes-driven.
• You're comfortable supporting multiple stakeholders across a busy team.
• You're comfortable being a connector and operator who keeps the trains running.

Classified Title

Academic Program Administrator

Job Posting Title (Working Title)

Program Operations Specialist

Role/Level/Range

ACRP/03/MC

Starting Salary Range

$48,000 - $84,100 Annually ($70,000 targeted; Commensurate w/exp.)

Employee group

Full Time

Schedule

M-F, 9am-5pm

FLSA Status

Exempt

Location

Remote

Department name

Hire Hopkins

Personnel area

University Student Services