[Hiring] Program Director @Creator Accountability Network

Role Description

We are looking for a Program Director to lead the day-to-day execution of CAN's programs and ensure that strategy becomes action.

Reporting to the Chief Executive Officer, the Program Director is CAN's senior leader responsible for:

• Program execution
• Operational coordination
• Volunteer-team leadership

This is a hands-on leadership role. The Program Director must be comfortable:

• Developing systems
• Leading people
• Solving problems
• Stepping directly into the work when needed

The role currently oversees volunteer teams supporting:

• Victim Advocacy
• Investigations
• Credentialing

The Program Director will help shape CAN's program structure as the organization grows.

Qualifications

• Significant experience leading programs, operations, or related work in a nonprofit, mission-driven organization, community setting, or similarly complex environment.
• Experience in human services, restorative justice, victim advocacy, trauma-informed practice, community safety, mediation, investigations, or related fields is a strong plus.
• Experience supervising, coordinating, or developing employees and/or volunteers.
• Demonstrated ability to turn organizational strategy into actionable plans, priorities, and workflows.
• Strong project-management skills and the ability to manage multiple interconnected areas of work.
• Experience establishing processes, documentation, metrics, and systems in an organization that is growing or changing.
• Demonstrated experience leading, supervising, and developing people, including employees and/or volunteers, and creating the structure and support they need to succeed.
• Strong communication skills and sound judgment, including knowing when to solve a problem independently and when an issue should be elevated.
• Comfort working with sensitive situations and maintaining appropriate confidentiality, boundaries, and discretion.
• A collaborative leadership style that combines accountability with respect, clarity, and trust.
• Comfort working remotely with substantial autonomy and collaborating with colleagues and volunteers located across the country.

Requirements

• Lead program execution and operations.
• Translate CAN's strategic priorities into actionable program plans, milestones, workflows, and measurable outcomes.
• Oversee core program functions including credentialing, reporting, investigations, victim advocacy, and mediation coordination.
• Maintain clear documentation, systems, and processes and identify opportunities to improve effectiveness.
• Oversee volunteer recruitment, onboarding, role clarity, engagement, supervision, and retention in alignment with organizational needs.
• Build and maintain a volunteer structure that supports both strong program delivery and sustainable participation.
• Regularly assess workload, capacity, and burnout risk; address areas of overextension; and develop practical approaches to improve support, recognition, role clarity, and retention.
• Foster a volunteer environment that recognizes the emotional demands of CAN's work and incorporates appropriate trauma-informed practices, boundaries, and support.
• Develop and implement CAN’s target-market and membership outreach strategy.
• Establish and track annual membership growth goals, launch targeted outreach efforts, and create meaningful touchpoints that strengthen engagement among credentialed creators.
• Help assess CAN’s programs for alignment with audience needs, organizational standards, and available capacity.
• Lead practical testing of workflows and protocols, including tabletop exercises and scenario-based reviews.
• Establish and monitor meaningful program metrics, track progress toward work-plan and strategic-plan goals.
• Help CAN continue its evolution from early-stage processes toward repeatable, sustainable systems.
• Partner with the CEO and other team members on development, partnerships, grant-related program information, stakeholder engagement, and other initiatives connected to CAN's growth.
• Manage program activities within approved budgets, identify capacity and resource constraints, and recommend prioritization or structural changes when needed.

Benefits

• The anticipated salary range for this full-time position is $75,000-$90,000, depending on experience and qualifications.
• CAN is developing an expanded employee benefits package as part of its organizational growth. Details will be provided as part of the interview process.

Location

CAN is a fully remote organization, and this position may be performed from anywhere in the United States. While work schedules are flexible, this role requires meaningful, consistent overlap with Eastern Time business hours to support close coordination with the CEO and other organizational needs. Some travel may be required for organizational meetings, conferences, or stakeholder engagement as CAN grows.