[Hiring] Program Assistant @National Experienced Workforce Solutions

Role Description

Facilitate program administration and operational support to ensure the effective and efficient delivery of program activities and to support continued organizational growth. Coordinates critical administrative functions, enrollee (program participants) personnel processing, records management, and special projects that support day-to-day program operations. Ensures established policies, procedures, and program practices are followed, including maintaining accurate records, managing electronic systems, and supporting compliance with applicable federal and state requirements. Identifies opportunities to improve processes, strengthen operational efficiency, and promote consistency across program functions.

Qualifications

• Demonstrated experience in program administration, operational support, personnel records management, and coordination of program activities.
• Ability to communicate effectively, both verbally and in writing, in person, by telephone, and through email with individuals at all levels, including enrollees, Monitors, staff, and external stakeholders.
• Knowledge of personnel policies, procedures, recordkeeping requirements, and applicable federal and state employment laws and regulations.
• Strong organizational, time management, planning, and interpersonal skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Excellent customer service skills, a positive and professional attitude, and the ability to research, assess, and respond to personnel and program-related questions and concerns.
• Ability to identify process improvements, develop and maintain tracking systems, and establish consistent procedures to support efficient program operations.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to quickly learn and effectively use specialized software applications and electronic data systems.
• Ability to work independently and collaboratively in a team-oriented, remote work environment.

Requirements

• Associate's Degree; Bachelor's Preferred.
• 2 - 4 Years; 5 - 7 years Preferred.
• Education and experience requirements may be substituted on a year-for-year basis by relevant, demonstrated, progressive, and directly related education/work experience.

Benefits

• Competitive Salary: Aligned with industry standards and based on experience and qualifications.
• Health Benefits: Medical, dental, and vision insurance plans with employer contributions.
• Retirement Planning: 401(k) plan with the company matching to help you build financial security.
• Paid Time Off: Inclusive of vacation days, sick leave, holidays, and personal days.
• Continuous Learning: Opportunities for professional growth via an extensive Learning Management System.
• Wellness Support: Employee assistance programs and resources to promote work-life balance.