[Hiring] Program Assistant @International Rescue Committee

Role Description

The Program Assistant role provides the administrative backbone for NVPPA's direct financial assistance. Working from requests submitted by Career Navigators, this position is responsible for preparing requests for disbursement:

• Confirming that required documentation is on file.
• Ensuring the requested use of funds aligns with the participant's approved Professional Advancement Plan (PAP) and ORR's eligible use categories.
• Verifying that the vendor or training provider is an active, appropriately licensed or accredited entity.

This role will work closely with the Finance team, Business Operations team, and will report directly to the Deputy Director.

Qualifications

• 1-2 years of demonstrated experience in a human services field, preferably in a nonprofit or social services setting.
• Strong written, oral, and interpersonal communication skills, including the ability to build rapport with clients by phone and video.
• Ability to deliver services remotely to clients across states and time zones, protect client confidentiality and sensitive documents, and work independently as part of a fully virtual team.
• Experience managing a high volume of requests, with strong organization, prioritization, time management, and follow-through.
• Ability to build and maintain productive internal and external relationships.
• Ability to research and navigate workforce, education, and social service systems in unfamiliar local markets.
• Proficiency with Microsoft Office, video conferencing, and remote collaboration tools, and with tracking and reporting information in a database.
• Commitment to anti-racism, ongoing learning, and equitable service to all eligible clients.
• Fluency in spoken and written English.

Requirements

• Undergraduate degree in a related field (preferred).
• Experience in workforce development, career coaching, or case management (preferred).
• Lived experience as a refugee or immigrant (preferred).
• Experience with Efforts to Outcomes (ETO) (preferred).
• Familiarity with credential evaluation, professional licensing, or recertification pathways (preferred).

Benefits

• 10 paid sick leave days.
• 10 U.S. holidays.
• 20-25 generous paid time off based on role and tenure.
• Medical insurance starting at $163/month.
• Dental insurance starting at $6.50/month.
• Vision insurance starting at $5/month.
• Flexible spending accounts (healthcare, dependent care, and commuter).
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting).
• Disability and life insurance.
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Company Description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.