[Hiring] Program Assistant @General Dynamics Information Technology

Role Description

The Case Files Analyst is responsible for managing, analyzing, and submitting responses to document requests, in support of a government agency. Duties include:

• Manage a shared inbox that receives requests for information. Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs. Analyze complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Qualifications

• Bachelor’s Degree in Social Sciences or relevant field preferred.
• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.
• Excellent written and verbal communications skills.
• Strong organizational skills and attention to detail.
• Experience working with underserved/vulnerable populations preferred.
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

Requirements

• 3+ years of related experience.
• US Citizenship Required: No.

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.