[Hiring] Professional Programs Coordinator @National Kidney Foundation

Role Description

Reporting to the Sr. Director, Professional Programs, the Professional Programs Coordinator collaborates across the team’s programs providing coordination, customer service, and operational support across NKF Professional Membership, Professional Education/CME, and NKF’s premier annual conference – the NKF Spring Clinical Meetings. This is a hands-on coordination role for someone who enjoys bringing order to many moving parts and communicates well with busy healthcare professionals. The Coordinator works closely with every member of the Professional Programs team and with NKF’s clinician volunteers, and will gain practical exposure to CME accreditation, association membership operations, scientific publishing, and large-scale conference.

• Coordinates scheduling needs for the team, navigating the complex calendars of volunteer healthcare professionals to secure planning meetings, podcast recordings, and committee calls.
• Prepares and maintains monthly team reports, including CE program closures and speaker form completion, giving the team reliable data to track progress.
• Manages the content calendar and posting schedule for NKF’s NephPros social media accounts, in collaboration with the team.
• Serves as a first point of contact for NKF’s professional members and learners, monitoring and responding to inquiries related to professional education, Spring Clinical Meetings, and professional membership through the Salesforce service queue.
• Supports planning timelines, tracking tools and logistics processes for the annual NKF Spring Clinical Meetings, NKF’s premier gather of kidney care professionals.
• Processes team financial transactions accurately and on time, including vendor payments and volunteer reimbursements.
• Collects and tracks required CME speaker documentation and maintains accurate program rosters and faculty data to support accreditation compliance.
• Supports the Director of Continuing Education in distributing and tracking the CE peer review process.
• Builds and publishes monthly CE activities in the Professional Education Resource Center (PERC), NKF’s online learning platform.
• Provides editorial workflow, including manuscript tracking for the Journal of Nephrology Social Work.
• Provides technical and logistical support for virtual events such as Project ECHO sessions, podcast recordings, and member calls, ensuring a smooth experience for participants.
• Performs additional duties, as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university preferred; an equivalent combination of education and relevant experience will be considered.
• Two to three years of related office administrative, program or project coordination experience; experience supporting healthcare professionals, associations, or continuing education programs a plus.
• Experience with event conference, or program coordination desired.
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously with close attention to detail and a high level of accuracy.
• Strong interpersonal skills, with the ability to build relationships and collaborate with internal and external stakeholders, including volunteer healthcare professionals.
• Excellent verbal and written communication skills and the commitment to responsive, high-quality customer service.
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook), and virtual meeting platforms such as Zoom or Microsoft Teams; experience with Salesforce or another CRM, social media scheduling tools, or a learning management system a plus.
• Ability to work independently in a remote environment; set priorities and manage competing deadlines with sound judgment.
• Resourceful, collaborative team-player who takes ownership of follow-through and sees tasks through to completion.
• Ability to travel approximately once per year, typically to the NKF Spring Clinical Meetings.

Benefits

• Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything.
• Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones.
• Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future.
• Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses.
• Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses.
• Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program.
• A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team.
• A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard.
• Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by our values of accountability, collaboration, communication, community compassion and impact.
• A Learning Environment: Hands-on exposure to CME, professional membership, scientific publishing, and national conference operations, with on-the-job learning across the Professional Programs team.