[Hiring] Production Support Analyst – ECM / Document Processing @Fortuna BMC

Role Description

We are seeking a detail-oriented Production Support Analyst – ECM / Document Processing to support continuous monitoring of enterprise document processing systems in a production environment. This role is critical to ensuring the stability, accuracy, and timeliness of batch processing and data flow across multiple integrated platforms, including Datacap and FileNet. You will proactively identify issues, monitor system performance, and ensure seamless end-to-end document and data processing.

Must be willing to travel to Sacramento if offered the position to complete the LiveScan onboarding requirement.

WORKSITE: Remote

WORK SCHEDULE: Monday–Friday; standard business hours with required monitoring checkpoints (3 times daily). Additional coverage may be required during incidents.

PAY RATE: $38.00 per hour

Benefits

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health support for all employees and their families
• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability

Responsibilities

• Perform scheduled monitoring checks (minimum 3 times daily) across Datacap, FileNet, and integrated systems
• Monitor end-to-end document and data flow (Scan → Datacap → FileNet → downstream systems)
• Track batch processing performance, queue volumes, and identify processing delays
• Monitor application services and ensure proper data synchronization across systems
• Validate document ingestion and flow into FileNet and downstream platforms
• Analyze Reveille dashboards and Tableau reports to detect anomalies and performance issues
• Conduct continuous monitoring during network or application incidents to assess downstream impacts
• Document, report, and escalate system issues to M&O teams and key stakeholders
• Support operational stability by identifying trends and potential risks in batch processing workflows

Qualifications

• Hands-on experience monitoring Datacap batch processing, services, and data flow
• Strong ability to read and interpret application and system logs for troubleshooting
• Working knowledge of SQL for data validation and issue investigation
• Experience with Reveille monitoring dashboards and Tableau reporting tools
• Understanding of document management system (DMS) workflows (Scan → Datacap → FileNet → downstream systems)
• Strong analytical and problem-solving skills in a production support environment
• Ability to work independently and respond quickly to system issues
• Excellent communication skills for reporting and escalation

Company Description

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.

Career Site: www.gofortuna.com