[Hiring] Production Build Specialist @Drips

Role Description

The Production Build Specialist role sits at the center of how customer campaigns are configured and supported. As a Production Build Specialist, you configure customer campaigns in our proprietary software and keep them running smoothly. This is a great opportunity to build technical and operational skills at a fast-growing company.

You will:

• Set up and update projects in our internal tools (Drips' platform), so campaigns send the right messages, at the right time, to the right audience.
• Work through a queue of support requests (cases) from internal teams and occasionally clients — making changes, fixing issues, and answering “how do we do this in Drips?” questions.
• Act as a problem-solver: when a request is vague, you help translate business objectives into concrete configuration choices in the software.

Qualifications

• Exceptional organization: you can manage a steady queue of requests, prioritize competing work, and keep things moving without dropping tasks.
• Comfort with structured data: reading and editing JSON (or similar formats like XML or CSV), and using spreadsheets to track and organize configuration details.
• Willingness and ability to learn proprietary software: you can pick up new interfaces, understand how settings fit together, and follow documentation without prior exposure to our specific tools.
• Strong attention to detail: you catch mismatched IDs, incorrect mappings, and inconsistent rules before they cause issues.
• Good problem-solving and communication skills: you ask clarifying questions when requirements are unclear, and can explain what you changed in plain language to non-technical partners.

Requirements

• No coding or software engineering background is required to get started.
• Prior experience in a technical, operations, or support-focused role is a plus.

Benefits

• Remote work environment.
• Collaboration via chat, video calls, and shared documentation.
• Opportunity to work closely with other Build Specialists, QA, Client Success, and Production leadership.

How to Apply

If this sounds like you, please apply via the Drips careers page and include:

• Your resume.
• A brief summary of why you think you'd be a good fit for this role in a cover letter.

We look forward to reviewing your application.