[Hiring] Product Support Engineer @Stellic

Role Description

Product Support Engineering is the layer between our partners and our product — where partner trust gets earned in real time, and where every ticket is both an outcome to deliver and a signal worth acting on. The role isn't to move tickets faster; it's to diagnose deeply, kill recurring issues at the source, and make sure the product gets better because of what the queue teaches us. We're looking for a Product Support Engineer who wants to own that bar — and who thinks like an owner, not a ticket-closer.

Qualifications

• At least 1 to 2 years in technical support, customer engineering, or solutions engineering at a B2B SaaS company.
• A Bachelor's in Computer Science, Software Engineering, or a closely related field.
• Diagnostic comfort across a stack you don't own (logs, basic SQL or query tooling, browser devtools).
• Scripting comfort to automate the repetitive (Python, Bash, or similar).
• A bias toward escalations engineers can act on (clean repros, clear hypotheses, documented attempts).
• AI-fluent, not AI-dependent.
• Strong written communication.
• An ownership mindset.

Requirements

• Queue health, with the bar high.
• Diagnostic depth across your product areas.
• Engineering handoffs engineers actually trust.
• Killing recurring issues at the source.
• The knowledge and tooling layer.
• Partnership with the AI tier.

Benefits

• Shape the future of an impact-driven company transforming higher education.
• Work closely with mission-driven leaders who are ambitious and committed to solving meaningful problems.
• Learn from the best: collaborate with leading voices in higher education and SaaS.
• Competitive USD salary.
• Generous stock options in a Series B stage startup.
• Culture of excellence and ownership. We move fast, take responsibility, and aim high.
• Flexible, outcome-based environment with trust at the core.
• Comprehensive health insurance. Stellic covers 100% of premiums for you and your dependents, plus 50% for parents.
• Annual international retreats in some of the world’s most beautiful cities and towns.