[Hiring] Process Engineering Manager @ShipBob

Role Description

As the Process Engineering Manager at ShipBob, you will implement the operational processes within defined functions (Inbound, Outbound, VAS/B2B). You will lead the development of new processes and guide incremental improvements at both the people/process level and within the Warehouse Management System (WMS). Acting as a bridge between Product/Engineering teams and Operators, you will advocate for quality and the merchant experience, influencing functional design and roadmap prioritization. Your communication and implementation scope includes both ShipBob-owned sites and partner-run facilities. This role reports to the Sr. Manager, Process Engineering, who also serves as the backup for this role.

• Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions.
• Utilize data to drive decision-making within operational processes and improvements.
• Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts.
• Communicate procedure changes clearly to the Operations team.
• Work with Operations leaders to develop and manage plans for new processes.
• Organize and lead training sessions for team members.
• Plan detailed schedules for process rollouts.
• Collect and relay feedback from operators to the product team.
• Manage transitions and certify employees through a Training Certification program.
• Deliver comprehensive reports to track progress and identify areas for improvement.
• Travel regularly to fulfillment and hub sites to observe processes and establish training sessions.
• Comply to all food safety and compliance policies and regulations.
• Perform additional duties and responsibilities as needed.

Qualifications

• 3-5 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management.
• Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field.
• Experience with LEAN/Six Sigma in production environments.
• Established track record of taking ownership and driving results, especially in highly ambiguous situations.
• High degree of curiosity, problem solving, and initiative.
• Excellent written and verbal communication with an audience of Senior company leaders.
• A passion to grow as a leader and influence the ShipBob network and direction of ShipBob Operations.

Requirements

• Location: Remote – United Kingdom, with the ability to travel regularly to fulfillment and hub sites in Manchester and Birmingham, UK, and travel to the US and Australia as needed.
• Travel required: Up to 80% travel expectations.

Benefits

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme