[Hiring] Process Engineer @CNC SOFTWARE LLC

The Process Engineer is a critical role which will evaluate, improve, and standardize cross-functional business processes across Mastercam. This position leads and collaborates with stakeholders across the organization to design and optimize processes that directly support revenue-generating activities. This role ensures that product development, service delivery, operations, and customer-facing processes operate efficiently, driving growth and aligning with Mastercam’s strategic business objectives. Primary responsibilities will include working with stakeholders to analyze workflows, design scalable improvements, implement standards, and ensure compliance supported by measurable KPIs. This position directly contributes to improved operational performance, project delivery, and customer-focused outcomes.

How You’ll Drive Success

Process Analysis & Optimization

• Evaluate current processes across departments (PMO, Product, Commercial, Operations, and Corporate) to identify gaps, inefficiencies, and opportunities for improvement. 
• Document workflows using process modeling tools (e.g., BPMN, SIPOC, swim lane diagrams). 
• Create scalable, standardized process frameworks aligned with business objectives. 

Implementation & Change Management

• Support the rollout and adoption of new and improved processes across the organization. 
• Conduct knowledge transfer, training, and communication sessions to drive adoption. 
• Serve as a subject matter expert for process guidance and compliance. 
• Identify risks and change impact, collaborate with stakeholders to mitigate challenges. 

Data-Driven Performance Evaluation

• Develop, define, and gain approval for key performance indicators to measure improvement outcomes for implemented process changes. 
• Use metrics and data analytics to refine processes and drive continuous improvement. 
• Conduct process health assessments to determine scalability and long-term sustainability. 

Cross-Functional Collaboration

• Partner closely across all departments as needed, facilitate working sessions, interviews, and requirements gathering to support optimized solutions. 
• Ensure process design supports Agile methodologies and organizational scalability. 

Documentation & Governance

• Develop detailed documentation including Process maps, RACI charts, Standard operating procedures (SOPs), Checklists, templates, and guidelines. 
• Maintain and contribute to a centralized process documentation library. 

Operational Efficiency & Continuous Improvement

• Apply Lean and continuous improvement principles to eliminate waste and streamline workflows. 
• Lead root-cause analyses using methods such as Five Whys, Fishbone Diagrams, and FMEA. 
• Recommend system automation or technology enhancements to support efficiency. 
• Seek opportunities to enhance the project management framework and processes.

The Talents We’re Seeking

Education and Experience

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Business Process, Operations, or related field required. 
• Lean Six Sigma certification (Green Belt or above) preferred.
• 5+ years of experience in process design, continuous improvement, business analysis, or operational excellence. 
• Experience in software, engineering, technology, or manufacturing is strongly preferred.
• Experience working in Agile environments or supporting PMO operations is a plus. 

Required Skills

• Expertise in process optimization methodologies such as Lean or Six Sigma. 
• Strong analytical and problem-solving abilities. 
• Excellent verbal and written communication skills with the ability to influence without authority. 
• Strong documentation skills and familiarity with process mapping standards. 
• Ability to manage multiple process efforts simultaneously. 
• Proficiency with tools such as Visio, Miro, Microsoft Office 365, Jira, Confluence, Asana, Monday.com, or similar platforms

 

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Intelligent Manufacturing and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Winning Together: We take the lead with a collaborative spirit and succeed as a team.
• Curiosity: We explore, challenge and innovate to shape the future.
• Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
• Customer-focused: We listen, create, adapt and deliver – always close to our customers.

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.