[Hiring] Private School Student Accounts Analyst @Stride, Inc.

Role Description

The Private School Student Accounts Analyst is responsible for managing student account inquiries, tuition billing support, payment resolution, and collections activities within the K12 Private Schools business unit. This position serves as a primary resource for resolving financial account concerns, monitoring outstanding tuition balances, coordinating payment-related activities, and ensuring timely follow-up with students, families, and school partners. The Analyst maintains accurate account records, manages assigned Salesforce and Shopify cases, and supports consistent financial processes while delivering a high-quality customer experience.

Essential Functions:

• Student Account Management and Billing
  • Research and resolve student and family inquiries related to tuition charges, payments, outstanding balances, refunds, and account adjustments.
  • Maintain accurate student account records and support appropriate processing of charges, credits, payments, and adjustments.
  • Investigate account discrepancies and coordinate with internal departments to facilitate timely resolution.
  • Support payment processing, account reconciliation, and billing-related enrollment changes.
  • Assist families with understanding tuition balances, payment expectations, and available payment options.
  • Support third-party educational funding programs, including Education Savings Accounts (ESAs), scholarship organizations, and payment platforms such as ClassWallet.
• Collections and Payment Resolution
  • Monitor outstanding tuition balances and support established accounts receivable and collections processes.
  • Conduct proactive outreach to families regarding overdue balances, payment expectations, and required follow-up.
  • Establish and maintain consistent communication cadences for delinquent accounts and outstanding third-party funding disbursements.
  • Coordinate payment arrangements and account resolution activities in accordance with established policies.
  • Track payment commitments, collections activities, and account resolution timelines.
  • Coordinate authorized curriculum access restrictions, course locks, and reinstatements associated with unresolved payment obligations.
  • Escalate accounts requiring additional review, financial intervention, or exception approval.
  • Collaborate with Finance, Billing, and school leadership to support timely collections and reduce outstanding receivables.
• Customer Service and Salesforce Case Management
  • Serve as a primary resource for student account and billing matters escalated through Customer Care and other internal support channels.
  • Manage assigned Salesforce cases from initial receipt through resolution, ensuring timely follow-up, accurate documentation, and appropriate closure.
  • Communicate directly with families and school representatives through approved channels to resolve financial account concerns.
  • Coordinate with Customer Care Technical Support, Enrollment, Finance, Registrar, and school leadership to resolve complex issues.
  • Maintain ownership of assigned cases requiring cross-functional collaboration.
  • Provide professional, empathetic, and solution-oriented service while consistently applying established financial policies.
  • Identify recurring customer concerns and recommend improvements to billing communications and account support processes.
• Operational Support and Process Improvement
  • Support the development and maintenance of standardized student account, billing, and collections procedures.
  • Monitor assigned workloads, aging accounts, and unresolved cases to ensure timely action.
  • Assist with reporting related to outstanding balances, collections activity, billing inquiries, and case resolution.
  • Identify opportunities to improve operational efficiency, reduce repeat inquiries, and streamline cross-departmental workflows.
  • Support the implementation and ongoing optimization of billing systems, self-service payment platforms, and operational processes.
  • Maintain confidentiality and appropriately handle sensitive student, family, and financial information in accordance with organizational policies and applicable requirements.
  • Perform additional operational duties as assigned to support the Private Schools business unit.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
• Two (2) or more years of related experience in billing, student accounts, accounts receivable, collections, financial customer service, or a related support function.
• Experience researching and resolving customer account discrepancies or payment-related inquiries.
• Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Excellent written and verbal communication skills, including the ability to navigate sensitive financial conversations professionally.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Demonstrated ability to maintain accurate records, follow established procedures, and exercise sound judgment.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.

Requirements

• Delivers responsive, respectful, and solutions-focused support to students, families, and school partners.
• Takes responsibility for assigned student account inquiries, collections activities, and cases through resolution.
• Maintains reliable financial records and consistently follows established billing and account management procedures.
• Effectively communicates financial information and works across departments to resolve complex issues.
• Investigates account discrepancies, identifies root causes, and recommends appropriate solutions.
• Demonstrates flexibility as systems, processes, and organizational needs evolve.

Desired Qualifications

• Experience supporting tuition-based education, private schools, or other educational services.
• Familiarity with Salesforce or comparable customer relationship management and case management systems.
• Experience with student information systems, payment processing platforms, or accounts receivable software.
• Knowledge of Education Savings Accounts (ESAs), scholarship funding programs, ClassWallet, or third-party educational payment arrangements.
• Experience supporting collections activities while maintaining a customer-service-oriented approach.
• Familiarity with financial reporting, account reconciliation, and process improvement initiatives.

Work Environment

• This is a home-based position.

Compensation & Benefits

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. We anticipate the salary range to be $47,075.25 - $55,000.00. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.