[Hiring] Privacy Program Optimization Manager @Bluesight

Role Description

The Privacy Program Optimization Manager is responsible for the engagement health and realized value of Bluesight's PrivacyPro customer portfolio. PrivacyPro helps health systems detect and investigate inappropriate access to patient records, but the product only delivers value when privacy teams actively work their cases, tune their monitoring, and embed PrivacyPro into their compliance workflows. This role exists to make sure that happens across every account, not just the ones that ask for help.

You will own the full book of business at the cohort level:

• Monitoring engagement and program performance across all PrivacyPro customers.
• Identifying accounts drifting toward disengagement before they become renewal risks.
• Directing the right resource (yourself, a Professional Services specialist, or a Customer Success Manager) to get them back on track.
• Building and running the reporting cadence that keeps our internal teams aligned.

Core Responsibilities

• Portfolio & Cohort Management: Own engagement health across the full PrivacyPro customer base.
• Engagement Metrics & Reporting: Define and maintain the PrivacyPro engagement scorecard.
• Proactive Account Intervention: For accounts missing the mark, run the play: diagnose the gap and re-engage the customer.
• Professional Services Orchestration: Direct traffic for the privacy Professional Services team's flexible capacity.
• CS & Sales Enablement: Arm CSMs and Account Managers with engagement and adoption context ahead of QBRs, EBRs, and renewal conversations.
• Best Practices & Thought Leadership: Develop and maintain the PrivacyPro Engagement Playbook.
• Voice of the Customer: Represent privacy program challenges to Product and Engineering.

Qualifications

• Bachelor's degree in health information management, healthcare administration, compliance, or a related field.
• CHPC, CHC, CIPP/US, or RHIA credentials strongly preferred.
• Active involvement in privacy and compliance communities (e.g., AHIMA, HCCA) is a plus.
• 5+ years in healthcare privacy, compliance, or health information management within a hospital or health system.
• Direct experience running, supporting, or auditing a healthcare privacy program.
• Familiarity with patient privacy monitoring technology and HIPAA/HITECH regulatory requirements preferred.
• Experience in customer engagement, account management, or implementation within healthcare or hospital systems.

Requirements

• Proven ability to build credible relationships with privacy officers and compliance leaders.
• Strong data analysis skills: comfortable defining metrics and reading engagement dashboards.
• Excellent communication, presentation, and facilitation skills for both customer-facing and executive audiences.
• Ability to manage a portfolio of accounts and competing priorities while maintaining high attention to detail.

Benefits

• Competitive salary.
• Unlimited vacation days.
• Generous insurance coverage.
• 401k program with a company match.
• Fun, collaborative culture!