[Hiring] Principal Technical Success Manager @Mayo Clinic

Role Description

The Principal Technical Success Manager is the enterprise-level data, technical and use case expert for Mayo Clinic Platform Solution Developer Market. This role works with Solution Developer partners to define and align prospect needs with MCP technical, data and services capabilities. In addition, the Principal TSM sets TSM operating standards across partners, and leads cross-program initiatives that improve data usability, governance clarity, and modeling workflows in Mayo Clinic Platform. This is an SME role with direct customer engagement and significant cross-functional influence.

The position will be responsible for the following essential functions:

• Engage with prospects and customers at a data, technical and potentially clinical level to understand and define customer value proposition based on MCP capabilities.
• Work with prospects on scoping engagements.
• Define and maintain TSM standards (onboarding blueprint, milestone definitions, data capabilities, documentation standards) and audit adherence.
• Work with prospects to define data needs including initial analysis of MCP data assets.
• Own the TSM capability roadmap with data services, and product leaders; publish/maintain artifacts on order to serve customers canonical cohort-building patterns and schema primers.
• Represent market in technical design for horizontal enablers (shared notebooks, data dictionaries, governance FAQs, imaging de-identification workflows).
• Represent MCP in platform governance and responsible AI forums; align practices with qualification/validation frameworks.
• Set program-level time-to-value targets (e.g., TTDA, first cohort) and publish quarterly results with improvement plans.
• Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
• Pilot/evaluate new modalities or tooling and institutionalize learnings through updated playbooks and training.
• Coach Senior/TSMs; run technical reviews for high-risk engagements; champion measurable outcomes and maintainable artifacts.

Qualifications

• Presence and expertise to engage with prospects and technical/data teams.
• 7–10+ years in healthcare role focused in technical, analytics and/or data science/ML roles with demonstrated platform-level improvements.
• Graduate level degree preferred with focus in Public Health, MBA or relevant technical field.
• Ability to shape product direction and governance in data-intensive programs; exceptional executive communication.
• Evidence of enterprise-scale pattern creation and cross-functional leadership.
• Occasional travel may be required for program events, internal workshops, or partner meetings.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Company Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.