[Hiring] Principal Regional Critical Environment Program Manager @Microsoft

Role Description

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Principal Regional Critical Environment Program Manager, you will perform a key role in delivering and managing the critical environment infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

In this role, your performance objectives will include:

• Providing direction, guidance, and oversight on projects, programs, and initiatives for the Critical Environment (CE) discipline of Data Center Field Operations (DCO).
• Regional view of datacenter application of Critical Environments Policy and Standards to drive consistency and best practice adoption.
• Own and drive resolution of identified gaps in CE programs to allow Data Centers (DC) to achieve more.

Data Center Operations Program Management:

• Provide project and program management oversight for region wide initiatives.
• Serve as the primary point of contact for field CE teams to submit feedback on the CE Program, to include process improvements, updates to standards documentation, tooling improvements/add, etc.
• Evaluate project scope and resource capacity expectations/asks/assumptions for CE related requests, projects, or initiatives.
• Operate as the central point of intake to track and prioritize the portfolio of projects impacting DC CE Operations.
• Provide governance, leadership, oversight, and management of regional level programs and initiatives.
• Maintain project and program stakeholder and sponsor awareness.
• Ensure the right resources and technical requirements are aligned to projects and that projects are staying within scope.
• Demonstrate conscientiousness on cost adheres to budget requirements.
• Drive cost/energy efficiency projects.

Critical Environments Oversight:

• Provide recommendations on new data center equipment designs, technologies, and construction methods.
• Lead, coach, and mentor DC CE Management teams conducting Root Cause Analysis (RCA) on incidents and outages.
• Provide additional on-site support to CE personnel as needed during incidents, critical work periods, etc.
• Monitor the campus/metro risk profile, advise on action plans to reduce overall level, and report/trend progress.
• Ensure sites are in compliance with Microsoft policies, standards, Technical Service Bulletins (TSBs), and guidelines.
• Assist with the establishment of new DC metro areas within the region by training and onboarding new CE personnel.
• Consult on CE related policies, standards, guidelines, and procedures to ensure they are up to date with current industry best practices.
• Ensure DC CE Teams and personnel are trained on emergency response best practices.
• Help others increase impact by standardizing procedures across area of influence.
• Drive alignment with region and global team.

Ownership:

• Realizes that changes impact the work of others and proactively shares relevant information to enable efficient workflow.
• Knows when you do not have the required information and seeks additional information or clarification appropriately.
• Leads change in plans, goals, actions, or priorities to respond to changing situations.
• Works with partner teams and supports others through change management.
• Recognizes priority of team success over individual achievement.
• Supports team goals and contributes to the success of others.
• Collaborates and negotiates effectively with others to identify delegates to deliver results.
• In alignment with management priorities, holds self-accountable for the end-to-end service quality.
• Identifies unaddressed issues within area of work and resolves, escalates, or finds the appropriate owner.
• Follows and adheres to safety and security policies and procedures.
• Executes strategic vision as executed by leaders.

Embody our culture and values.

Qualifications

• High School Qualification or equivalent AND 10+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.

Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits

• Data Center Operations Management IC6 - The typical base pay range for this role across the U.S. is USD $140,200 - $284,400 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $185,600 - $312,000 per year.
• Certain roles may be eligible for benefits and other compensation.