[Hiring] Principal Manager, Procurement Enablement & Contingent Workforce @Twilio

Role Description

Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce. This high visibility role will transform our processes from manual entries to simplified agentic enabled processes, ensuring we’re building our next generation of scalable processes as Twilio’s growth accelerates.

• Lead a team of 4 Procurement Enablement and Contingent Workforce (ITV) program managers.
• Manage all Procurement related systems and enhancements including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
• Deliver on Procurement intake transformation including Agentic Intake Orchestration.
• Drive Agentic in-take process to be fully comprehensive through multiple system integrations.
• Redesign the end to end Contingent Workforce process for hiring managers.
• Oversee the Contingent Workforce program and governance.
• Develop the global Contingent Workforce supply chain.
• Lead other S2P process enhancements and drive cross functional collaboration.
• Responsible for driving Procurement Policy simplifications and enhancements.
• Lead cross functional training and enablement for hiring managers globally.
• Track and manage preferred supplier list.
• Lead development of an external supplier landing page.
• Partner with Twilio sustainability team to lead on reporting of supplier GHG emissions.
• Drive simplification of our POC and NDA processes.
• Partner with Procurement Legal to ensure contracting requirements are met.
• Partner with the Procurement Operations and Compliance team to implement automated KYS screening.

Qualifications

• 12+ years of experience managing procurement systems, S2P processes, and ITV/contingent workforce programs.
• Familiarity or participation in an ERP redesign with advanced knowledge of Oracle Cloud Procurement.
• Strong understanding or experience in implementing Procurement agentic solutions.
• Familiarity or participation in a Contingent Workforce redesign with knowledge of Beeline or other VMS systems.
• Track record of successful cross-functional leadership and collaboration.
• Knowledgeable in requirements gathering, analysis, design, and implementation methodologies.
• Pragmatic and collaborative, able to work independently.
• Solid understanding of contracting fundamentals within the S2P process.
• Tech savvy change agent with knowledge of procurement and finance vendor landscape.
• Strong ability to manage multiple projects concurrently.
• Excellent communication skills.
• Strong project management skills.
• Bachelor's Degree or equivalent experience.

Requirements

• Experience in the Technology industry and operating within hyper-growth environments.
• Proven track record of cultivating collaborative partnerships across internal business units and external vendor ecosystems.
• Demonstrated experience scaling, structuring, and developing a ITV/Contingent Workforce and procurement Process.
• Lean Six Sigma or similar process improvement experience.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Participation in Twilio’s equity plan and corporate bonus plan.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately <10%> travel is anticipated for in-person connections.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00-$176,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00
• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.