[Hiring] Practice Operations Coach @Heartland Veterinary Partners (Remote)

Role Description

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy.

Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Practice Operations Coach is a field-based subject matter expert who partners with practice leaders to diagnose operational challenges and co-create sustainable solutions. This role is designed to empower teams through education, accountability, and strategic support—bridging the gap between strategy and day-to-day execution.

• Serve as a subject matter expert (SME) on practice operations
• Conduct practice assessments, identifying operational bottlenecks and opportunities for efficiency, compliance, and revenue growth
• Facilitate workshops, one-on-one coaching, and on-site training sessions tailored to each practice’s needs
• Help teams understand the “What’s In It For Me (WIIFM)” behind operational changes

Qualifications

• Minimum of 3 years in veterinary practice management, multi-site operations, or field leadership
• Demonstrated expertise in practice operations, team development, and cross-functional execution
• Strong facilitation and adult learning skills; able to deliver engaging training both virtually and in person
• Servant-leadership mindset with proven ability to influence without direct authority
• Comfort with extensive travel to provide hands-on practice coaching

Requirements

• Authentic Listening
• Building Community
• Commitment to the Growth of the People
• Conceptualization
• Empathy
• Foresight
• Healing
• Persuasion
• Self-Awareness
• Stewardship

Benefits

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions

Pay Range

USD $50,000.00 - USD $70,000.00 /Yr.