[Hiring] Practice Management Implementation Specialist @Cantata Health Solutions, LLC

Role Description

This is a remote position.

The Practice Management Implementation Specialist plays a critical role in deploying our Arize EHR platform. This includes configuring and optimizing scheduling, billing, and user profiles tailored to the unique needs of behavioral health providers. You will work closely with customers to ensure a smooth and successful implementation experience.

Key Responsibilities

• Lead the implementation of practice management features for behavioral health organizations, including appointment scheduling, client intake, billing, and claims processing.
• Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions.
• Resolve identified issues requiring changes to implemented software applications and solutions.
• Develop scripts (test cases) for newly implemented software applications and solutions.
• Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents.
• Work closely with engineering resources to define requirements for product changes.
• Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date.
• Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams.
• Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation.
• Test and troubleshoot final system implementations.
• Provide training and end-user support during and after the implementation process.
• Other duties and/or projects as assigned.

Qualifications

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or related field (or equivalent experience).
• 3+ years of experience implementing EHR or practice management systems, preferably in behavioral health or human services settings.
• Strong understanding of behavioral health workflows, scheduling, and front-office operations.
• Familiarity with Medicaid, managed care, and behavioral health-specific payer requirements.
• Excellent communication, project management, and problem-solving skills.
• Ability to travel up to 25% as needed.

Preferred Qualifications

• Experience with behavioral health EHR platforms.
• Knowledge of HIPAA, 42 CFR Part 2, and other behavioral health compliance standards.
• Certification in project management (PMP, CSM) or EHR systems.

Benefits

• Fully Remote Workforce: As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.
• Essential Benefits: We offer medical, dental, and vision insurance; 401(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off.
• Employee Recognition: Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.
• Financial Incentives: Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.
• Salary: $85,000 - $95,000.