[Hiring] Practice Administrator/Director of Operations @Remote Raven

Role Description

We are seeking an experienced Practice Administrator / Director of Operations to provide strong leadership and oversight for a growing two-location Sleep Medicine practice. This role is responsible for ensuring smooth daily operations, exceptional patient experience, financial performance, staff development, and compliance across both locations.

• Manage both clinical and administrative teams
• Oversee operational systems and monitor performance metrics
• Lead continuous improvement initiatives
• Work closely with the physician owner for support in all aspects of the practice

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field
• 5+ years of experience in medical practice management or healthcare operations
• Strong knowledge of healthcare regulations (HIPAA, OSHA, CMS)
• Experience managing financial operations including budgeting and revenue cycle
• Proven leadership experience managing teams and performance
• Strong communication, organization, and problem-solving skills
• Proficiency with EHR systems, practice management software, and Microsoft Office

Requirements

• Master’s degree in a related field (preferred)
• Experience in sleep medicine, pulmonary, specialty practices, or multi-location healthcare (preferred)
• Experience overseeing DME operations and CPAP workflows (preferred)

Key Responsibilities

• Practice Operations & Workflow Management
  • Oversee day-to-day operations for both practice locations
  • Ensure smooth workflow, scheduling efficiency, and patient flow
  • Develop, implement, and monitor operational policies and procedures
  • Ensure both locations are properly staffed and operating efficiently
  • Oversee equipment and medical supply procurement and maintenance
  • Oversee the DME (CPAP) department, staff, and operational performance
• Financial Management & Performance
  • Develop and manage the practice budget, forecasting, and reporting
  • Oversee billing and coding operations to ensure accuracy and compliance
  • Monitor accounts receivable and payable; improve collections and reduce aging
  • Conduct regular financial reviews and present findings to the physician owner
  • Identify and implement strategies to improve profitability and reduce costs
• Compliance, Risk & Regulatory Oversight
  • Ensure compliance with HIPAA, OSHA, CMS guidelines, and applicable regulations
  • Maintain privacy and security standards for patient information
  • Conduct routine audits and ensure readiness for inspections and reviews
  • Implement safety protocols and ensure staff are trained on procedures
  • Identify risk areas and drive corrective action plans
• Patient Experience & Service Excellence
  • Ensure a high standard of patient service and satisfaction
  • Address patient complaints and operational issues promptly and professionally
  • Ensure patient records are accurate, confidential, and compliant
  • Implement feedback systems to continuously improve patient experience
• Team Leadership & Staff Development
  • Recruit, train, and supervise administrative and support staff
  • Provide leadership oversight for sleep lab operations and support staff
  • Conduct performance evaluations and coach staff for improvement
  • Lead staff meetings and maintain strong internal communication
  • Build staffing plans to ensure appropriate coverage at both locations
  • Foster a positive, accountable culture focused on quality and teamwork
• Strategic Growth & Business Development
  • Partner with the physician owner to develop long-term strategic goals
  • Identify opportunities for expansion, new services, and partnerships
  • Monitor industry trends in sleep medicine and operational best practices
  • Support marketing and growth strategies to attract and retain patients
• Technology & Systems Management
  • Oversee EHR and practice management system effectiveness
  • Ensure staff are trained on systems and workflows
  • Identify opportunities to improve efficiency through technology and automation
  • Support implementation of new tools and operational reporting systems

Benefits

• This is a full-time role
• 100% Remote