[Hiring] Post Closing Specialist @CrossCountry Mortgage, LLC

Role Description

The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to:

• Research the loan file
• Clarify any ambiguity or potential concerns with the investor
• Determine alternative solutions
• Work with clients
• Partner with the appropriate departments to obtain additional or corrected documentation
• Request investor exceptions as needed to clear loans for purchase in a timely manner

The Post Closing Specialist uses investor sites and the LOS system to:

• Obtain daily suspense reports
• Upload documentation to the investor for curing and purchasing of loans
• Monitor daily workload
• Document and provide updates on all conditioned loans in the pipeline

Qualifications

• Bachelor’s degree and/or equivalent combination of education/experience
• Minimum of 3 years’ experience in mortgage closing and/or post-closing activities
• Extensive knowledge of regulatory and investor guidelines for various loan programs
• Excellent attention to detail and decision-making skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office Suite

Requirements

• Obtain daily suspense reports from investor’s sites to identify loans that have been suspended for purchase
• Document notification of suspense information in the system
• Review and obtain clarity from the investor when needed
• Review the closed loan file to determine if suspense item(s) are already in the loan file
• Collaborate with internal and external departments and clients to obtain documentation needed to cure suspense items timely
• Log documentation received and upload all suspense documentation promptly to investor sites
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions
• Notify management on any issues of salability at an investor
• Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time
• Maintain knowledge of agency and investor guidelines and overlays
• Meet goals for monthly purchased loan as determined by management
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed
• Additional duties as assigned

Benefits

• Competitive compensation plan
• Robust benefits package including medical, dental, vision
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program