[Hiring] Post Closing Final Documents Manager @CrossCountry Mortgage, LLC

Role Description

The Post Closing Final Documents Manager is responsible for providing leadership, support, and guidance to the post-closing team and for ensuring that the post-closing team complies with all applicable state and federal guidelines and CrossCountry Mortgage Inc.’s (“CCM”) objectives and standards.

• Oversee all daily operation related to Collateral Management, MERS Registration and Transfer, Delivery Review Analysts, Insuring, Post-Closing, and Final Documents.
• Manage the post-closing pipeline.
• Provide support and coaching to the post-closing team.
• Interpret and implement guidelines for the post-closing team that are cohesive with investor, agency, federal, and state requirements.
• Run, analyze and manage prebuilt reports related to post-closing and track each post-closer’s performance, related to objectives set by management.
• Produce and deliver reports to senior management that track productivity, quality, and efficiency.
• Update and manage all post-closing materials, forms, and checklists.
• Work closely with the delivery teams that deliver loans to agencies and investors to ensure the funded pipeline is purchased in a timely manner.
• Build relationships with the branch managers and sales team and provide guidance when needed.
• Analyze performance to ensure the team is meeting acceptable turn time requirements and anticipate staffing constraints to meet objectives.
• Attend monthly QC meetings, analyze QC reports, identify areas retraining is needed and coordinate with the training department, and provide closers feedback and recommendations for decreasing deficiencies.
• Disseminate information to team regarding company initiatives, investor updates, process changes, goals, and performance.
• Develop innovative ideas in order to improve operations and procedures.
• Monitor defects and trends around post-closing and create action plans for improvement.

Qualifications

• Bachelor’s degree in business or related field preferred.
• Minimum of 5 years’ experience in mortgage closing, shipping, and/or post-closing.
• Minimum of 3 years’ management experience in the mortgage industry.
• Strong knowledge of State and Federal laws pertaining to the mortgage industry (i.e. RESPA, TILA, ECOA, etc.).
• Minimum of 2 years’ experience using the Encompass loan operating system.
• Experience working with investors to clear post-closing conditions.
• Experience processing and/or underwriting conventional, FHA, VA, USDA, and 203(k).

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.