[Hiring] Portfolio Operations Coordinator @Somewhere

Role Description

Our portfolio is about to grow quickly, and the leadership team needs a dependable right hand who keeps the business organized as it scales. This is not an analyst seat and not a sales seat. It is the person who makes sure the numbers are current, the past-due list is worked, every home sale keeps moving, and no open item with a manager, vendor, or lender gets dropped.

You will work side by side with our Founder & CEO and our Head of Operations. You will own the weekly operating picture of every community, run resident collections by phone and text, and track each home from order to sale. As we add communities, you become the person who knows where everything stands.

We hire for work ethic, communication, and attitude, not years of industry experience. If you are organized, sharp in Excel, comfortable on the phone with U.S. residents and vendors, and want to grow with one company for years, this role is built for you.

Qualifications

• 1 to 3 years in an operations, administrative, accounts receivable, property management, or back-office support role for a U.S. company
• Excellent written and spoken English, and confident on the phone with U.S. residents, vendors, and lenders
• Strong Excel skills: clean tracking sheets, filters, lookups, and basic formulas without hand-holding
• Proven ability to learn new software quickly (we run on AppFolio)
• Highly organized and detail-oriented, with a track record of owning follow-ups to completion
• Able to work U.S. Eastern Time business hours, full-time, as your only role
• Passes our typing and skills assessments (minimum 40 WPM at 95% accuracy)

Requirements

• Build and send the weekly report on occupancy, collections, and home sales for each community, using AppFolio and Excel
• Keep rent rolls accurate and reconciled so leadership is always working from current numbers
• Flag trends early: rising delinquency, vacant lots, stalled sales, or a community falling behind plan
• Make reminder calls and send texts to past-due residents with a firm, respectful tone
• Maintain an up-to-date past-due list and log every contact and payment commitment
• Escalate accounts that need on-site manager or leadership follow-up
• Track every home from order through delivery, setup, and sale
• Keep buyer financing applications moving with chattel lenders and manufacturers, chasing missing documents until files are complete
• Keep a clear pipeline view of where each home and each buyer stands
• Request and compare vendor quotes, schedule work, and confirm completion with on-site managers
• Send approved bills to accounting with complete backup
• Track utility billing and recurring service contracts across communities
• Own the open-items list across managers, vendors, and lenders, and chase each item until it is closed
• Keep licenses, permits, renewals, insurance, and community files current and organized
• Help onboard newly acquired communities: set up records, rent rolls, and reporting as each deal closes

Benefits

• Direct line to leadership: work every day with the Founder & CEO and the Head of Operations, not through layers of management
• Real growth: the portfolio is expanding, with more communities closing in December and more in the pipeline. Your role grows as the company grows
• Hands-on training: we will teach you the manufactured housing business, our systems, and how we run every community
• Meaningful work: we provide affordable housing and take pride in being good stewards of every community we own
• Stability: a long-term, full-time role with a family-owned company that buys to hold for the long run