[Hiring] Policy Administration Specialist @Mercor

Role Description

The Policy Administration & Insurance Operations Manager will be responsible for:

• Designing realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Creating work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Writing "golden" reference responses at experienced insurance-operations quality.
• Grading AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identifying incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Providing written feedback the research team uses to improve model behavior.

Qualifications

• Must-Have:
• 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understanding of the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to translate policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and high attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.
• Preferred:
• Experience across multiple P&C lines or insurance platforms.
• Billing, premium audit, producer licensing, or forms-management experience.
• Experience implementing or testing a policy administration system.
• Lean, Six Sigma, project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

Requirements

• Start Date: Immediately; applications reviewed on a rolling basis.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: Interview Process
• For any help or support, reach out to: [email protected]
• PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.