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Player Operations Specialist @Patrianna

[Hiring] Player Operations Specialist @Patrianna

Mar 26, 2025 - Patrianna is hiring a remote Player Operations Specialist. đź’¸ Salary: competitive salary. đź“ŤLocation: Bulgaria.

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Role Description

We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.

  • Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
  • Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.
  • Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
  • Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.
  • Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.
  • Assisting other departments with payment-related queries and investigating any discrepancies in the system.
  • Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
  • Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
  • Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

Qualifications

  • Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role
  • Bachelor's degree in any course or at least 2 years in college.
  • Preferably with experience dealing with USA/European Gaming accounts.
  • Can communicate in written and spoken English in a business environment.
  • Ability to multi-task, prioritize, and manage time effectively without micro-management.
  • Has interpersonal, communication and presentation skills.
  • Has problem-solving and decision-making abilities.
  • Has analytical skills and must be keen to details.
  • Has the ability to cope under pressure.
  • Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems.
  • Has commercial awareness and the ability to understand broad business issues.

Requirements

  • Willingness to work outside on a shifting schedule/weekend/holidays.
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
    • PC – Intel i5 4th Gen (or higher) – self provided
    • Minimum OS Version: Windows 10 or higher
    • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
    • Minimum RAM: 8 GB
    • Minimum HDD Space: 1 GB
    • Headset: USB Headset (noise-canceling)
    • Web Camera (for team meetings)
    • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
    • Backup Internet provider

Benefits

  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career

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Before You Apply
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đź“Ť Be aware of the location restriction for this remote position: Bulgaria
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Player Operations Specialist @Patrianna
All others
Salary đź’¸ competitive salary
Remote Location
Bulgaria
Job Type full-time
Posted Mar 26, 2025
Apply for this position Unlock 54,759 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Bulgaria
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Player Operations Specialist Apply for this position Unlock 54,759 Remote Jobs
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