[Hiring] Platform Support Engineer @TixTrack

Role Description

The Platform Support Engineer is responsible for propelling operational success and stability, availability, and performance of our production application flows, during Australian business hours, extending TixTrack’s follow-the-sun coverage model across the US, UK, and AUS time zones.

This role is the Nliven platform's first set of eyes each day. The successful candidate shall combine proactive monitoring and SLO stewardship with hands-on support operations, bridging the Platform Engineering team and the Customer Experience side of the organization.

This position reports directly to the Managing Director at TixTrack Australasia in relation to employment matters and for work matters reports directly to the Platform Engineering Manager at TixTrack. This position is fully remote. Candidates must be located within one of Australia's capital cities.

Qualifications

• Hands-on experience in a Site Reliability, Platform Support, or DevOps environment within a SaaS organization.
• Comfortable working with observability tools like Datadog (or similar) to monitor system health and performance.
• Strong analytical skills with the ability to spot patterns in platform behavior.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Proactive and independent work style while collaborating across distributed teams.

Requirements

• Tertiary degree in Computer Science, Computer Engineering, or Information Technology, or equivalent experience.
• 3+ years of successful experience in a Site Reliability Engineering, Platform Support, DevOps, or an observability-focused role within a SaaS environment.
• Hands-on experience with Datadog or comparable observability platform monitors, dashboards, logs, APM, SLOs.
• Ability to identify patterns in platform behavior and translate insights into actionable monitoring, documentation, and systems improvement.
• Proven success of sound judgment in issue triage and ability to escalate appropriately.
• Familiarity with industry regulations and relevant operational guidelines.
• Preference for experience with Cloudflare, Mailgun, and/or similar operational tools.
• Familiarity with Azure infrastructure and cloud networking fundamentals.
• Experience working within a GitOps infrastructure-as-code environment.
• Previous exposure to incident management frameworks and post-incident practices.

Benefits

• Base annual salary range of A$110,000 - A$145,000 base + 12% superannuation.
• Fully remote work environment.
• Company-provided computer equipment.
• Company contribution toward phone and internet expenses.