[Hiring] Platform Infrastructure Engineer @Hyland

Role Description

As a Platform Infrastructure Engineer at Hyland, you'll design, standardize, and continuously improve the core infrastructure platforms that support our enterprise applications, operational services, and business-critical environments. You'll bring technical leadership to operating systems, virtual machine templates, monitoring and observability platforms, database infrastructure, and automation frameworks — turning operational needs into scalable, reliable, and supportable platform standards. This is a role for a strategic, security-conscious infrastructure professional who creates clarity through documentation, drives consistency through automation, and thrives on solving complex platform challenges.

Your Role Responsibilities – Here's What You'll Do

• Lead the design and improvement of automation solutions using PowerShell, Ansible, Python, or similar technologies.
• Design and maintain enterprise standards for Linux and Windows operating systems, virtual machine templates, baseline configurations, lifecycle management, and patch readiness.
• Provide technical leadership for monitoring and observability tools including Zabbix, LogicMonitor, and PagerDuty.
• Work with services, security, application, and operations teams to define platform requirements and document reference architectures.
• Support database infrastructure for SQL Server, Oracle, or other enterprise platforms.
• Create and maintain documentation, runbooks, architecture diagrams, build standards, and operational procedures.

Qualifications

• Extensive experience designing, engineering, or supporting enterprise infrastructure platforms in complex production environments.
• Proficiency in infrastructure automation and scripting with PowerShell, Ansible, Python, or similar technologies.
• Working knowledge of monitoring and observability platforms — preferably Zabbix, LogicMonitor, or PagerDuty.
• Experience supporting infrastructure dependencies for SQL Server, Oracle, or other enterprise database platforms.
• Ability to create clear technical documentation for both technical and non-technical audiences.

Requirements

• Experience creating, maintaining, or managing virtual machine templates and standard server deployment patterns in hybrid or multi-cloud environments.
• Experience with hybrid infrastructure, virtualization platforms, cloud-related services, or self-service infrastructure catalogs.
• Knowledge of capacity planning, performance tuning, backup and recovery, and business continuity planning.
• Demonstrated ability to evaluate and responsibly adopt new technologies.
• Bachelor's degree or at least seven years of equivalent work experience in systems architecture, infrastructure architecture, or senior infrastructure administration.

Benefits

• Career development resources.
• Wellbeing programs.
• Innovation practices.