[Hiring] Plaintiff Personal Injury Client Support Representative Virtual Assistant @The Ward Law Group, PL

Role Description

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Key Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case-related duties as assigned

Qualifications

• Experience in plaintiff personal injury law firms
• Experience in medical offices or healthcare scheduling
• Experience in legal intake or case support
• Experience in call centers with high-volume inbound calls
• Experience in virtual assistant roles supporting U.S. businesses
• Familiarity with CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)
• Strong written and spoken English with professional Spanish fluency

Requirements

• Computer Requirements:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Equipment:
• USB noise-cancelling headset
• Webcam for daily meetings
• Internet Requirements:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency (Ping): Under 100ms

Benefits

• Compensation: USD $1,000+ per month (based on experience)