[Hiring] Phone & Data Entry Specialist @Gateway Center

Role Description

Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts.

• Navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with
• Follow-up with the nurse with a written message to confirm if their credentials are valid for that facility
• Handle follow-up phone calls with those checking on the status of picking up shifts

Qualifications

• A high school diploma or GED is preferred
• Previous 1 year data entry preferred
• Must be at least 18 years of age

Requirements

• Manage large amounts of inbound or outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call/record
• Perform Data Entry and Customer Service skills
• Be able to navigate online efficiently
• Work requests/records received for those requesting to sign up for shifts
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Actively participate in efforts to support customer satisfaction and maintain quality
• Effectively communicate with patience and understanding
• Remain positive and professional in all internal and external customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Physically be able to meet the demands of the job within the described work environment
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
• Perform other duties as assigned

Benefits

• COVID-19 Considerations: Keeping our employees and our community healthy and safe!
• Multiple sanitation areas in the facility
• Social distancing in shared areas
• Staying home when sick