[Hiring] Pharmacy Technician Outreach Manager @Shields Health Solutions

Role Description

Shields is searching for an exceptional operations leader that can partner with internal business stakeholders and regional leadership (RVPs, Directors of operations, MPS). As Manager of Patient Outreach, you will be primarily responsible for growing the Shields Patient Outreach program as well as managing direct staff associated with this program. This role will grow towards having P&L responsibilities that align with the revenue and margin goals of the Shields regional organizations.

This role will have the critical responsibility of growing the base of new patients for Shields Health system partners through various channels and methods. You will interface and partner with all the RVPs and their leadership team members to ensure full alignment with goals and targets for new patient outreach strategies. You will have the opportunity to be service-oriented and collaborate with the regional teams and develop new strategies to onboard patients onto the Shields service model.

This role will be responsible for solving complex business problems that include:

• Process workflow challenges
• Sourcing new patients (waterfall process, MSOT, QA, etc.)
• Onboarding new patients
• Prioritization of limited resources

You will be responsible for growing the business by creating new ways to share the Shields value story with patients and source of knowledge and best practices amongst the Patient Outreach team. It is critical that the Manager of Patient Outreach develops strong and credible relationships with the Outreach Coordinators and all the Shields support teams.

Remote role, up to 25% travel required, National Pharmacy Technician Certification REQUIRED.

Qualifications

• Strong business acumen or a strong desire to grow business acumen
• Ability to interpret operational performance data and use insights to support team performance
• Results-oriented with a positive outlook, and a clear focus on high quality
• Excellent interpersonal, team management, and leadership skills
• Well respected by peers and ability to build strong trusting relationships
• Ability to be a thought leader in how to grow the Centralized Outreach Program and Shields ability to enroll new patients into the Specialty Pharmacy Program
• Desire to lead, coach, and mentor others around you and hold passion for developing talent and coaching a team to success
• Ability to create a high energy environment, ability to motivate others, and ability inspire others to new levels of success
• An efficient and compelling communicator able to effectively educate stakeholders on the value proposition of the Shields Specialty Pharmacy Program
• Strong communication skills, both verbal and written
• Experience reporting outcomes to regional stakeholders and operational leadership
• Experience building and executing coaching plans to improve performance
• Experience building and deploying workflows to launch new programs and/or partners

Requirements

• Bachelor’s degree in business related field or equivalent experience preferred
• Pharmacy Technician Certification (PTCB or ExCPT) required
• 3+ years of progressive people leadership experience (or equivalent leadership depth demonstrated through performance outcomes)
• Previous patient facing and/or patient engagement experience preferred
• Specialty pharmacy or patient outreach experience preferred
• Healthcare operations experience
• Demonstrated experience coaching teams to measurable performance outcomes
• Multi-site or regional oversight experience preferred
• Experience leading cross-functional initiatives or mentoring emerging leaders preferred
• Excellent written and spoken English

Benefits

• Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management
• Navigating the internet and web-based platforms
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process