[Hiring] Pharmacy Outreach Supervisor @Shields Health Solutions

Role Description

The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, dedicated to communicating with potential patients about the value of hospital-based pharmacies. Responsibilities include:

• Development, maintenance, and growth of a team of Patient Outreach Coordinators and Onboarding Specialists.
• Building strong collaborative relationships with partnering Hospital sites and regional operations teams.
• Counseling team members on conversational topics, documentation, and workflow deficiencies.
• Taking ownership of site supervision regarding workflow, communications, training, and growth opportunities.

Job Duties

• Ensure compliant communication with patients and convey the culture of kindness and value of hospital-based pharmacies.
• Coach Patient Outreach Coordinators on calling best practices and conversational techniques.
• Complete audits of team communications in required systems.
• Manage and facilitate issues related to Outreach Coordinators with hospital partners.
• Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists, and liaison teams.
• Manage ADP, PTO, and Time Reports for team members.
• Provide supervision and ongoing coaching to Patient Outreach Coordinators.
• Monitor communications between Patient Outreach and other teams as needed.
• Manage Telemetry application and communications per company policy.
• Work with on-site management for collaboration calls as needed.
• Create agendas and run Patient Outreach team meetings.
• Conduct Hospital Management meetings to review status and identify areas for improvement.
• Record keeping of collaboration calls and team meetings.
• Provide guidance and troubleshooting for Patient Outreach team members.
• Address concerns with the Patient Outreach team and hospital partners as needed.
• Provide insights for growth and development opportunities.
• Collaborate with various teams for special projects.
• Report on hiring needs based on implementation rollouts.
• Assist in interviewing and onboarding new team members.
• Investigate research needed for data analytics and contracting teams.
• Report to Patient Outreach Development Manager.

Qualifications

• High school degree or equivalent; Bachelor’s degree in business administration or related field preferred.
• 5+ years of experience in customer support, client services, or sales with a proven sales record.
• Desire and aptitude for leading others with the ability to establish credibility within a team environment.
• Strong organizational skills with attention to detail.
• Excellent interpersonal skills, high integrity, dependability, and empathy.
• Strong phone skills and proficiency in Microsoft Office, particularly Excel and Word.
• Able to quickly learn other database programs (knowledge of Willow, Qs1, and RX30 is a plus).
• Energetic, highly motivated team player willing to contribute to the company's betterment.
• Discretion and confidentiality are essential due to handling sensitive data.

Requirements

• Solid computer skills, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint).
• Ability to navigate the internet and web-based platforms.
• Data entry and computer skills will be evaluated through a pre-employment assessment.

Benefits

• Equal employment opportunities without discrimination or harassment.
• Commitment to providing an inclusive hiring experience.