[Hiring] Pest Control Service Manager @the bugman

Role Description

The Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures that the production team consistently delivers high-quality results while protecting and enhancing the company’s reputation. This position is responsible for managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies.

In addition to team management, the Service Manager collaborates with sales, customer service, and leadership to ensure clear communication, operational efficiency, and alignment across departments. Success in this role is achieving service quality goals, maximizing first service resolution, fostering a positive and engaged team culture, and contributing to the company’s growth and reputation as a trusted leader in the industry.

As a Service Manager, you will:

• Lead a team of termite and pest technicians
• Oversee service routes for maximum efficiency
• Monitor service quality and metrics
• Serve as the subject master expert on SPCB regulations
• Resolve customer service opportunities
• Maintain accurate service and team member records
• Manage equipment and inventory maintenance
• Oversee vehicle fleet
• Exhibit performance standards and values expected of your team

Qualifications

• Valid SPCB Branch 2 and 3 license
• Bachelor’s degree, MBA or related advanced degree
• Minimum 2-3 years of experience in a Service Management role
• Ability to maintain confidentiality and handle sensitive information
• Verifiable references
• Successful completion of a drug screening
• Proficient with Microsoft Office applications and CRM software

Requirements

• Full Time
• Monday through Friday
• Availability on Saturday as needed

Benefits

• Earn between $65,000 to $85,000 a year
• All expenses paid company vehicle
• Privilege to take your vehicle home
• Advanced licensing opportunities
• Team Member referral bonuses
• Awards & Incentives
• 401K Retirement Plan
• Kaiser Medical
• United Healthcare Dental
• CoPower Vision
• Vacation Pay
• Sick Pay
• Holiday Pay

Company Description

the bugman, an award winning termite and pest control company, is now seeking an experienced Service Manager to join our team. We’re growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the “best of the best,” apply with us!

We're different from other pest and termite companies – we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.

This is not just a “job.” We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!

At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches – they provide support and encouragement to be your best.

Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.

Feel free to reach out to our hiring team at (714) 294-6016 or [email protected].

the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.