[Hiring] Personal Injury Reductions / Closing Virtual Assistant @The Ward Law Group, PL

Role Description

The Virtual Assistant role is considered an independent contractor. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass:

• Initiating courtesy calls to clients upon case assignment
• Providing detailed explanations of the reduction process
• Meticulously logging phone calls, case statuses, and documents into the online document management software
• Ensuring the efficient linkage of releases onto Litify
• Confirming PIP benefits and validating damages with a complete provider list
• Confirming balances due on medical accounts
• Negotiating bills with providers
• Sending out reductions promptly
• Maintaining regular client contact, addressing queries every two weeks
• Conducting case reviews and personal audits for productivity
• Developing and monitoring weekly projection reports

Additional responsibilities may include:

• Answering, screening, and routing incoming calls to the appropriate team member
• Taking and relaying messages or transferring calls to voicemail when staff are unavailable
• Logging phone calls and uploading documents into the online document management system
• Providing clerical support to office staff, including faxing, copying, and file organization
• Maintaining regular communication with clients and responding to questions
• Obtaining insurance coverage information in a timely manner
• Following up on medical treatment and confirming continuity of care
• Requesting and obtaining medical records and billing statements from providers
• Communicating with insurance companies regarding treatment status and updating adjuster information in the system
• Performing additional administrative and case-related duties as assigned

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self-motivated with the ability to multitask
• Able to work independently with minimal supervision

Requirements

• Computer:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Internet:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency (Ping): Under 100ms
• USB noise-cancelling headset
• Webcam for daily meetings

Benefits

• Health care benefits and paid time off is not provided.