[Hiring] Personal Injury Closings Specialist Virtual Assistant @The Ward Law Group, PL

Role Description

The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities encompass:

• Initiating courtesy calls to clients upon case assignment
• Providing detailed explanations of the reduction process
• Meticulously logging phone calls, case statuses, and documents into the online document management software
• Ensuring the efficient linkage of releases onto Litify
• Confirming PIP benefits and validating damages with a complete provider list
• Confirming balances due on medical accounts
• Negotiating bills with providers
• Sending out reductions promptly
• Maintaining regular client contact, addressing queries every two weeks
• Conducting case reviews and personal audits for productivity
• Developing and monitoring weekly projection reports

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self-motivated with the ability to multitask
• Able to work independently with minimal supervision

Requirements

• Full-time availability is required for a 40-hour workweek with two days off
• Depending on business needs, one weekend day may be included in your schedule

Benefits

• Compensation: USD $1,000+ per month (based on experience)
• Remote work as an independent contractor (health care benefits and paid time off is not provided)

Additional Information

Equipment Requirements:

• Computer:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Internet:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency (Ping): Under 100ms
• USB noise-cancelling headset
• Webcam for daily meetings