[Hiring] Personal Injury Case Manager @HireHawk

Role Description

We're looking for a seasoned case manager to keep an assigned portfolio of California personal injury claims moving through pre-litigation. You'll help clients stay informed and follow through with treatment while keeping insurance follow-ups, documentation, and deadlines on track. This role offers day-to-day ownership, but requires someone who already understands U.S. PI fundamentals and can resolve routine issues with minimal training or supervision, escalating appropriately to attorneys. The schedule is Monday-Friday, 9:00 a.m.-5:00 p.m. PST.

Responsibilities

• Keep your assigned pre-litigation caseload progressing toward resolution by prioritizing next steps, monitoring deadlines, and closing outstanding follow-ups.
• Keep English- and Spanish-speaking clients informed about treatment progress and case status through clear, empathetic communication and persistent follow-through.
• Coordinate with medical providers to help clients attend appointments and complete recommended care, including MRIs, injections, and follow-up treatment.
• Review medical records and track treatment progress to identify treatment gaps, missing documentation, and issues that could delay case preparation.
• Obtain claim updates from insurance carriers, ensure policy searches are completed, and document coverage information, policy limits, and uninsured/underinsured motorist coverage.
• Recognize when treatment authorization is needed and coordinate it within attorney-approved protocols, escalating legal or medical decisions to supervising attorneys.
• Resolve routine case issues independently and flag liability concerns, delays, or potential settlement obstacles that require attorney review.
• Maintain accurate, current case files in Maris Case, the firm's cloud-based case management platform, so case status, documentation, and next steps are easy to track.
• Collaborate with attorneys, case manager assistants, medical records personnel, and demand preparation staff to keep lien tracking, demand workflows, and pre-litigation settlement coordination on track.

Qualifications

• Prior hands-on experience independently managing U.S. personal injury cases through pre-litigation, with reliable follow-through and minimal need for supervision or foundational training.
• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures, without needing explanations of basic concepts.
• Fluent Spanish and proficient English for direct client communication.
• Experience coordinating medical treatment, including MRIs and injections, reviewing medical records, tracking treatment progress, and identifying gaps in care.
• Experience communicating with insurance carriers and handling policy searches, with a strong understanding of bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.
• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, plus sound judgment about when to escalate legal or medical decisions to supervising attorneys.
• Strong organization, documentation, and deadline management skills, including prioritizing competing case needs; experience with cloud-based legal case management software and the ability to learn Maris Case.

Nice to Have

• Previous hands-on experience with Maris Case.
• Experience preparing attorney-ready case summaries or demand-support packages.
• Experience improving case-tracking systems, documentation templates, or client follow-up workflows.