[Hiring] Performance Manager @The Fedcap Group

Role Description

Are you a passionate leader who knows how to get the best out of people? Do you thrive in a target-driven environment and want to make a real difference to young people’s futures? Fedcap is looking for an inspiring Performance Manager to lead a team of remote Job Brokers supporting young people into work across the region.

As Performance Manager, you’ll lead, coach and inspire a team of Job Brokers who are focused on one key goal: helping young people move into quality, sustainable employment.

• Leading, coaching and developing a geographically dispersed team of Job Brokers to achieve performance, quality and employment targets.
• Building a high-performing remote team through regular coaching, performance reviews, feedback and development.
• Driving employer engagement and vacancy generation, ensuring your team builds strong relationships with employers across the region.
• Using performance data and insight to identify opportunities, address underperformance and continually improve results.
• Building strong relationships with Jobcentre Plus, employers, training providers and other stakeholders to maximise opportunities for young people.
• Ensuring young people receive high-quality, personalised support and are matched to sustainable employment opportunities.
• Promoting innovative approaches to employer engagement, including reverse marketing and creating bespoke opportunities.
• Ensuring compliance with contractual, quality and operational requirements while maintaining an excellent customer experience.

Qualifications

• Proven experience leading and developing teams in a target-driven environment.
• A natural coach who can motivate people, build confidence and unlock potential.
• Strong performance management skills, with the ability to use data and KPIs to drive improvement.
• Experience in employer engagement, recruitment, business development, employability, sales or a similar customer-facing environment.
• Strong communication, influencing and relationship-building skills.
• The ability to lead effectively across a remote or geographically dispersed team.
• A good understanding of local labour markets and employer recruitment needs.
• Experience working with young people, employability programmes or disadvantaged groups is desirable.
• Knowledge of apprenticeships, placements, reverse marketing or supported employment would be an advantage.

Benefits

• 33 days' annual leave (including bank holidays)
• Pension contribution up to 5%
• Monthly benefits scheme worth up to £500
• Free life assurance (4x annual salary)
• Accredited development and leadership training
• 24/7 Employee Assistance Programme for you and your family

Company Description

Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We’re part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we’ve supported more than 113,000 people since 2019.

You'll be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.