[Hiring] Pensions Data Service Delivery Manager @Capita

Role Description

As a Pensions Data Service Delivery Manager you will be making day-to-day operational decisions within or for a small group/department. You will work collaboratively with direct reports in solving operational problems and elevating operational challenges to senior management.

You will have responsibility for balancing the workload across the team; working with clients to resolve concerns. Conducting hands-on training in the various tools and procedures used to accomplish the job.

Qualifications

• Knowledge of DB pension schemes
• A blend of operational and technical pensions experience
• Line management experience (ideally managing a home-based team)
• MI and Project reporting
• Pension administration and work management systems
• Demonstrable experience managing and motivating individuals to optimise performance
• Commercial awareness of development, risk and return
• Proven track record of successful implementation delivery and financial return
• Ability to apply flexible thinking and thought leadership to encourage an individual’s performance
• Ability to apply core disciplines such as leadership, motivation, capacity planning, prioritisation and planning
• Ability to deliver through teams and the associated delegation to individuals to achieve objectives
• Ability to recruit, develop and motivate individuals to build a high-performance working team
• Provides constructive feedback to enhance the skills of team members
• Ability to manage conflicting relationships and or positions in a rational and transparent manner

Requirements

• Working with the Head of Operations to set objectives for Performance, Income, SLA achievement, project delivery and to manage the overall delivery of these objectives
• Facilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff on relevant issues
• Review the team’s delivery against objectives and hold regular one to ones with direct reports, reviewing performance to ensure staff are adequately challenged and able to achieve their potential
• Monitor and record the overall level of skill, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring
• Lead the introduction of process and client change via accurate and consistent rollout ensuring consistency of quality and process within the section
• Attend meetings with the client and relevant third parties and act as Client Relationship Manager with specified

Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme
• 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Company Description

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.